ADMINISTRATIVE MANAGER XIII, INFORMATION TECHNOLOGY, ISD (CGO, SSB, CAB)
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ADMINISTRATIVE MANAGER XIII, INFORMATION TECHNOLOGY, ISD (CGO, SSB, CAB)
Salary
$152,555.76 - $237,254.88 Annually
Location
Los Angeles County, CA
Job Type
Full time
Job Number
W1082S
Department
INTERNAL SERVICES
Opening Date
07/18/2025
Closing Date
8/1/2025 5:30 PM Pacific
Description
Benefits
Questions
Position/Program Information
EXAM NUMBER
W1082S
When to Submit Your Application:
We will be accepting online applications from July 21, 2025, 8:00am (PT) until August 1, 2025, until 5:30pm (PT). All applications must be received before 5:30 p.m. (PT) on August 1, 2025, to be accepted.
Type of Recruitment: We welcome applications from everyone.
No out-of-class experience or withhold will be accepted.
Check Out Our Outstanding Benefits!
Los Angeles County offers one of the strongest public-sector benefits packages in the nation.
Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary.
Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a county matching contribution up to 4% of employee's salary.
Generous Maternity and Family Leave Benefits
Flexible Schedules (Telework - where appropriate)
Rideshare, Parking, and Transit Benefits
13 paid holidays per year
Click here (https://hr.lacounty.gov/benefits/) for more details on employee benefits.
Who We Are:
The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885 million and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting, ISD's mission is Speed, Reliability, and Value.
The Opportunity:
We are looking for a confirmed leader that is able to balance multiple projects while redefining Information Technology strategies into goals and objectives to fill our vacancy for Administrative Manager XIII, IT, ISD in the Customer Applications Branch, Shared Services Branch & Cyber Governance and Operations Branch. The Administrative Manager XIII, IT, ISD manages a division within a service of the Internal Services Department, leading, planning, organizing, communicating, analyzing, and managing resources to achieve results.
Essential Job Functions
Manages and directs the work of the Division's information systems organization by planning, organizing, directing, and implementing the work activities and processes of subordinate staff; coordinating with other organizational units of the Department, other County departments, and/or public and governmental agencies (e.g., Federal/state/local agencies, etc.);maintaining/developing IT Services/Products; evaluating the workload; determining priorities; ensuring regulatory compliance; assigning appropriate personnel to meet deadlines and desired outcomes; establishing service line performance metrics and standards; managing operations, resources, and expenditures (in accordance with Departmental policies, County code, and fiscal manuals); and updating upper management via written and oral reports on the status of work being performed in order to ensure that the organization's services are delivered in a timely, efficient, and effective manner to support the County and the Department in meeting its goals.
Develops an Information Systems roadmap and plan by evaluating trends and using strategic planning skills and techniques in order to steer the delivery of IT Services/Products, prioritize resources, make service/product improvements, and meet the goals of the department and its customers.
Provides administrative oversight by directing and monitoring expenditures, personnel, procurement, contracts, staff development and performance, training, etc. in order to ensure compliance and delivery of effective services.
Drives process improvements by working with subordinate managers to analyze the work processes, identify gaps/needs, design and implement solutions in order to optimize service delivery and/or reduce cost.
Supports Department's business strategies by collaborating with departmental leadership in order to understand business needs, identify IT solutions, and align the IT service model to the department's strategic goals.
Fosters collaboration amongst staff in the Information Systems organization by sharing information, cultivating a culture of trust and transparency, encouraging dialogue and collaborative problem solving, setting expectations, and leading by example in order to promote high performance, a positive workplace culture, high workforce retention, etc.
Assists the General Manager or Deputy General Manager in leading enterprise-wide information technology initiatives by coordinating with County or non-county agencies in order to enhance or better align products/services with Countywide strategies.
Optimizes IT solution development and acquisition by ensuring subordinates are developing high quality Project Scope, Buy-Build Analysis, Functional and non-functional requirements, Technical Standards and Guidelines, and Statements of Work (SOW) in order to effectively capture and reflect business needs, mitigate risks, and ensure project success.
Ensures conformance with County and/or Departmental IT Governance and standards by coordinating with the relevant IT units and business stakeholders in order to make effective use of IT resources and investments to align with County and Departmental strategies.
Directs and/or prepares various documents (e.g., written and numerical reports, business requirements and rules, user manuals, technical documentations, training manuals for applications, tutorials, etc.) by instructing staff on the appropriate content/structure, and reviewing documents for completeness and accuracy in order to effectively communicate pertinent information to the target audience.
Protects information assets by ensuring the development and implementation of services/products adhere to IT security policies, standards, and procedures to manage risks and to comply with policies, procedures, laws and regulations.
Represents the division (e.g., on committees, meetings, conferences) by serving as the liaison to other County and/or non-county agencies and by preparing for and attending committee meetings, conferences, etc. in order to present information to others (e.g., one-on-one or ingroups), address and/or raise concerns, or assess the need for action by the division.
Requirements
Requirements to Qualify:
Three years of experience within the last five (5) years, at the level ofSECTION MANAGER, INFORMATION TECHNOLOGY, ISD (https://www.governmentjobs.com/careers/lacounty/classspecs/1065676?keywords=section%20manager%2C%20IT&page@type=classSpecifications) ;SECTION MANAGER, INFORMATION TECHNOLOGY, SYSTEMS PROGRAMMING, (https://www.governmentjobs.com/careers/lacounty/classspecs/1065717?keywords=section%20manager%2C%20IT%20%2C%20Systems&page@type=classSpecifications) ISD;SECTION MANAGER, INFORMATION TECHNOLOGY, COMMUNICATIONS SYSTEMS, ISD (https://www.governmentjobs.com/careers/lacounty/classspecs/1066512?keywords=section%20manager%2C%20IT&page@type=classSpecifications) ;INFORMATION TECHNOLOGY SPECIALIST, ISD (https://www.governmentjobs.com/careers/lacounty/classspecs/1065705?keywords=2568&page@type=classSpecifications) ; or INFORMATION TECHNOLOGY MANAGER I (https://www.governmentjobs.com/careers/lacounty/classspecs/1065469?keywords=information%20technology%20manager&page@type=classSpecifications) , managing/leading a section or team that performs highly complex information technology work.
Special Requirement Information:
Section Manager, IT, ISD is defined as manages the activities of an Information Technology organization in ISD in the performance of a variety of information technology, applications systems or telecommunications systems development, implementation, modification, and maintenance activities.
Section Manager, IT, Systems Programming, ISD is defined as managing a section supporting and maintaining large scale mainframe or midrange operating systems and associated software in a critical application, high-availability environment.
Section Manager, IT, Communications Systems, ISD is defined as managing an Information Technology section of the Internal Services Department (ISD) performing telecommunications equipment and systems operation, maintenance, repair, installation, modification and/or related technical support activities.
Information Technology Specialist, ISD is defined as technical expert, systems/solutions architect, or a project manager in a technical and specialized field of information technology.
Information Technology Manager I is defined as responsible for managing the staff and resources of a small division or large section that provide information technology services for business users.
License:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Physical Class:
2 - Light -This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping or squatting. Considerable ambulation may be involved.
Additional Information
Our Assessment Process:
EXAMINATION CONTENT
This examination will consist of a multiple-choice test and/or simulation assessment(s), weighted at100%, assessing:
Leading & Supervising
Deciding & Initiating Action
Adhering to Principles
Delivering Results
Relating & Networking
Achieving Work Goals
Entrepreneurial Thinking
Persuading and Influencing
Adapting and Responding to Change
Coping with Pressure and Setbacks
Formulating Strategies and Concepts
Deductive Reasoning
Multiple choice and/or simulation assessment(s) are not reviewable by candidates per Civil Service Rule 7.19.
Applicants must meet the specialty requirements and achieve a passing score of 70% or higher on the examination to be placed on the eligible list.
Transfer of Test Components:
If you recently took identical components for other exams, the test responses may be automatically transferred to this examination. This exam contains test components that might be used on future exams, and your responses could be transferred to that exam.
Eligibility Information:
The names of candidates receiving a passing score in the assessment will be placed on the eligible list in the order of their score group for a period of twelve (12) months following the date of promulgation. PASSING THIS EXAMINATION AND BEING PLACED ON THE ELIGIBLE LIST DO NOT GUARANTEE AN OFFER OF EMPLOYMENT.
Vacancy Information:
The vacancies are located at 9150 East Imperial Highway, Downey, Ca. 90242.
How to Apply:
We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also be used to get application status updates.
Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.
We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.
We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.
info@governmentjobs.com
talentcentral@shl.com
noreply@proctoru.com
donot-reply@amcatmail.com
HVasquez@isd.lacounty.gov
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to governmentjobs.com and following the prompts. This is to improve the security of the online application and to prevent incorrectly entered email addresses.
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.
TESTING ACCOMMODATION
If you require an accommodation to fairly compete in any part of the assessment process, contact the Testing Accommodations Coordinator at TestingAccommodations@hr.lacounty.gov . We require a completed"Request for Reasonable Accommodation" form as well as supporting documentation from a qualified professional justifying the request. The sooner you contact us, the sooner we can respond and keep you moving through the process.
Have questions about anything listed above?
Contact us:
Exam Number: W1082S
Department Contact Name: Hugo Vasquez
Department Contact Phone: (323) 881-3670
Department Contact Email: hvasquez@isd.lacounty.gov
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (323) 267-2432
Tele@type Phone: (800) 899-4099
Alternate Tele@type Phone: (800) 897-0077 ]
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone tele@type equipment may leave messages by calling the tele@type phone number on the job posting. For more information on accommodations, please visit:https://hr.lacounty.gov/accessibility/.
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.
Revised January 2025
For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)
01
The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process.CHECK YOUR ANSWER CAREFULLY.Any mistakes you make and/or any responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Be specific as possible and include all information requested.Comments such as "see resume or application" will NOT be considered a response.All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.
I understand the above information and instructions
02
Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address.
Please addhvasquez@isd.lacounty.gov, info@governmentjobs.com, and noreply@governmentjobs.comto your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
Applicants have the ability to opt out of emails from Los Angeles County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of your email subscription settings, you may always check for notifications by logging intowww.governmentjobs.com/careers/lacounty and viewing your profile inbox, which saves a copy of all emailed notices. It is your responsibility to take the above steps to view correspondence.
Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.
I understand and agree to the information above
03
Three years of experience within the last five (5) years, at the level of Section Manager, Information Technology, ISD; Section Manager, Information Technology, Systems Programming, ISD; Section Manager, Information Technology, Communications Systems, ISD; Information Technology Specialist, ISD; or Information Technology Manager I, managing/leading a section or team that performs highly complex information technology work.
Section Manager, IT, ISD is defined as manages the activities of an Information Technology organization in ISD in the performance of a variety of information technology, applications systems or telecommunications systems development, implementation, modification, and maintenance activities.
Section Manager, IT, Systems Programming, ISD is defined as managing a section supporting and maintaining large scale mainframe or midrange operating systems and associated software in a critical application, high-availability environment.
Section Manager, IT, Communications Systems, ISD is defined as managing an Information Technology section of the Internal Services Department (ISD) performing telecommunications equipment and systems operation, maintenance, repair, installation, modification and/or related technical support activities.
Information Technology Specialist, ISD is defined as technical expert, systems/solutions architect, or a project manager in a technical and specialized field of information technology.
Information Technology Manager I is defined as responsible for managing the staff and resources of a small division or large section that provide information technology services for business users.
Yes
No
04
If you indicated "Yes" to the previous question, include ALL of the following information for each relevant position held: Job Title: Employer: Employment Start Date: (MM/DD/YYYY) Employment End Date: (MM/DD/YYYY): Total Number of each Payroll Title Supervised: Hours worked per week: Description of specific duties/job experience and scope of responsibilities related to the experience you selected on Question 3. If you do not possess this work experience, please indicate "N/A." Comments such as "see resume or application" will not be considered as a response. Failure to provide ALL the requested information above may result in disqualification of your application.
05
Please select Branch you would like to be considered for?
CYBER GOVERNANCE AND OPERATIONS BRANCH
CUSTOMER APPLICATIONS BRANCH
SHARED SERVCES BRANCH
ALL THREE BRANCHES
Required Question
Employer
County of Los Angeles
Address
**
Los Angeles, California, 90010
Website
http://hr.lacounty.gov
Please verify your email addressVerify Email
