Waveguide
Position Title: FLEX EXPERIENCE MANAGER
Salary: $100000 - $110000 / year
Founded in 1996, Waveguide LLC is an internationally renowned independent consultant in audiovisual design, information technology design, acoustics consulting, on-site technology management and workplace data analytics. Waveguide is headquartered in Charlotte, North Carolina, with regional consulting locations in Atlanta, Los Angeles, New York, Chicago, Houston, Raleigh, Tampa and Portland.
Our award-winning designers and consultants create world-class communication environments that look as good as they perform. And our data analytics solutions empower facility managers with the resource insights they need to optimize building performance and our clients' technology investment.
Our trusted AV operations teams are among the most experienced and highly qualified in our industry. They are at our clients' side to tackle the daily technical and logistical challenges of their meetings and events so they can focus on what matters most.
At Waveguide, we build relationships. Whether it's your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how we apply our expertise to meet our clients' needs. Together, we help create strategic technology plans that reflect the way people live, learn and work. We help design efficient buildings and infrastructure that save dollars and make sense. And we design effective technology systems regular people can actually use. But we're only as good as our people.
We are seeking associates who are passionate, creative thinkers and who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients' most challenging questions.
Within Compass Group, Waveguide is part of the Eurest family that provides dining services to local, regional and national companies across the United States. Services include operating employee dining centers, on-site catering, executive dining rooms, and other managed services.
Job Summary
Waveguide's hospitality team believes in using technology to elevate the human connection by inspiring confidence in our client partners. The confidence our world-class audiovisual technology hospitality team inspires allows our clients to deliver events that drive engagement - the gold standard of any successful meeting.
To do that, our hospitality team is guided by our HERO ethos, which ensures we observe, respect and reflect our clients' unique culture back to each attendee at all meetings and events.
Hospitality - always listening
Excellence - always improving
Resilience - always flexible
Ownership - always trusted
That's where the Flex Experience Manager (FEM) comes in. The FEM is primarily responsible for technology hospitality solutions that contribute to the successful partnership between Waveguide and the clients within their account portfolio. The FEM is responsible for providing oversight of our solution delivery as well as ownership of the unique needs existing at the client's location or site related to their technology systems and the use of those systems to connect their executives, associates, clients and guests.
The administrative deliverables regarding the deployment of each unique solution are related to the planning, scheduling, delivery and oversight of personnel resources as well as technical resources to deliver the solution. These duties are to be executed with a people-first focus on hospitality so our client's associates experience inspires confidence and drives engagement.
The Flex Technology Specialists and the On-Call Technology Associates within the region will report directly to the FEM. Likewise, any third-party vendors that might be needed to execute a meeting or event will also communicate directly with the FEM throughout the entire process.
The Flex Experience Manager will report directly to the Senior Director of Account Operations.
Responsibilities
Develop a weekly cadence with the client managers and client stakeholders at all sites
Create a working relationship with client contacts through weekly onsite visits
Ensure the client is aware of the levels of service and the proper expectations of all team members outlined in the Scope of Work
Oversee, develop and deliver all Quarterly Business Reviews and work with the Senior Director, Account Operations as well the client to adjust the Flex Tier each quarter
Properly document and track all time allocated to management activities, each individual client site visit, client site event and authentic genuine connection within the software system provided
Prior to client events, ensure that the technology systems at the site are working properly
Coordinate and communicate with all AV integrators responsible for the technology systems ensuring they are addressing issues quickly and effectively
Gather and report all administrative and financial data back to Senior Director, Account Operations on a regular basis
Be ready to answer all questions from either the leadership of Waveguide or the client at any time and within a moment's notice
Develop, lead and contribute to the healthy culture of the team that is available
Communicate consistently with any Waveguide Managers at each client site
Manage the On-call network of freelance associates within the region
Manage the On-call network nationwide for Waveguide assuring proper backfill and coverage
Recruiting, interviewing, hiring and firing of all team members within the On-call network
Develop relationship with the necessary local third-party vendors for the quick, efficient and cost-effective allocation of necessary resources at a moment's notice
Perform other related duties as assigned
Required Core Competencies
Working knowledge of basic contract language and agreement structures in particular around professional services contracts and event support
Ability to perform basic mathematics in a business environment
Working knowledge of corporate accounting
Ability to produce a forecast and operate within a designated budget
Ability to influence decisions by key client stakeholders using data and operational insights
Familiarity with event production roles and functions
Ability to absorb business data and translate into actions with designated business outcomes
Ability to communicate clearly both verbally and in written form
Ability to absorb and understand written business communication and respond professionally and hospitably to every situation
Preferred QualificationsWorking knowledge of:
Event Production and Broadcast Technology
AV Technology Equipment
Ability to read and apply AV line drawings
Ability to offer operational insights during the design phase of AV construction projects
Ability to manage projects involving AV integration and deployment of technology systems
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Associates at Waveguide are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\Waveguide.pdf) for paid time off benefits information.
Applications are accepted on an ongoing basis.
Waveguide maintains a drugfree workplace.
