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Customer Service Representative

Kelly Services • Roseville, CA • 23h ago

Position: Customer Service Representative

Payrate range: $18 - 20/HR

Shift: AM SHIFT

Duties will include the following:

Provide information to customers regarding products, processes, and production turnaround times.

Process work orders received in-person, by phone, electronically, or by hard copy.

Attempt to sell add-ons or new services and merchandise to existing and previous customers.

Inform the customer of unit prices, shipping date, delays, and information needed by the customer.

Wow customers in a friendly and enthusiastic manner.

Provide estimates and complete invoices.

Provide logistics oversight to the dispatch department

Enter jobs into the computer system/first screen billing.

Examines original hard copy documents for completeness and defects.

E-mail or call customers with questions regarding orders, when appropriate.

Examine customer instructions for completeness and understanding.

Note problems with orders to the production manager(s).

Consult with production staff regarding costs, deadlines, and communicate information to the customer.

Route supplies and materials such as artwork, copy, digital files, or prints to work areas to start production.

Resolve problems with digital orders or obtain assistance from a technical expert.

Confer with customers throughout production to keep them informed of the status of the job

Follow up on orders to ensure delivery by specified dates/times

Confer with production or the carrier team to expedite, trace missing or delayed shipments.

Support other departments and additional tasks, as needed.

Skills/Qualifications:

High School graduate or equivalent.

Consistent, on-time arrival and daily attendance are a must.

Previous experience and enjoys working in a Print Production environment.

A willingness to accept training.

Ability to effectively promote the products and services of the company.

Must be able to perform each essential task to successfully meet the requirements of the job.

Strong competencies with the ability to learn the required software technologies, for example, MFG.

Communicate effectively with internal team members and external clients.

Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus.

Ability to track orders throughout the production and delivery process and keep customers accurately informed.

Ability to understand and accurately communicate cost estimate information to the customer.

Must be able to multitask and work quickly in a deadline-driven environment to meet customer needs.

Must be able to work independently with minimal help.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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