Senior QARA Customer Operations Manager

Danaher Corporation • Marlborough, MA • 18h ago

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's (https://danaher.com/our-businesses) 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible.

The Senior QARA Customer Operations Manager will partner internally and globally with external stakeholders to manage world-class Quality Assurance program to met key customer expectations and enhance growth. Reporting into the APAC QA leader for Cytiva, but following global standard work, the candidate will also support the Korea commercial team and Global Strategic Account Manager.

This position reports to the Quality Director - Global Strategic Accounts and is part of the Global Quality Assurance and Regulatory Affairs. This role can be located at any Cytiva or Danaher location.

What you'll do

Engaging deeply with customers to understand trends, build relationships, and address queries and complaints.

Managing daily interactions with stakeholders and customers to ensure accountability and governance, aligning closely with commercial teams.

Developing action plans with internal stakeholders and customers to enhance satisfaction and experience.

Handling high-urgency cases and escalations for customers, clearly communicating with stakeholders.

Collaborating with the Global Quality Team to drive digital improvements to standard GSA reporting and data collection for quality business reviews and other leadership reviews

Who you are

Bachelor's degree and minimum 5+ years' work experience in a Quality or Regulatory Assurance related field including Biopharma or Life Sciences.

Experience in Customer relationship management and proven project/program management is a must.

Demonstrated experience with data analysis, creating custom reports and/or standardizing reporting across multiple organizations.

The ability to identify, prioritize, and solve problems is essential. This involves understanding customer inquiries and providing solutions that meet their needs.

Strong interpersonal skills and ability to communicate complex information effectively (both written and oral). Demonstrated experience and proficiency with MS Office word processing, spreadsheet, presentation, and database applications.

Preferred Qualifications:

Experience with continuous improvement activities

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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