Sales Support Specialist

System One • Monroeville, PA • 13h ago

Location: Monroeville, PA (On-site)

Are you a proactive and detail-oriented professional with a passion for customer service in sales and operations support? We're seeking a Sales Support Specialist to play a key role in maintaining strong customer relationships while assisting the sales team in driving business growth.

About the Role

As a Sales Support Specialist, you will have a dual responsibility:

Customer Service: Providing high-quality support to customers by managing inquiries, processing orders, and ensuring satisfaction.

Sales Assistance: Strategically supporting the sales team in acquiring new customers while maintaining existing accounts.

This on-site position requires close collaboration with internal teams, suppliers, and customers to ensure seamless operations. If you thrive in a fast-paced environment and enjoy problem-solving, we'd love to hear from you!

Key Responsibilities

Provide excellent customer service via phone and email, addressing inquiries and resolving issues proactively.

Process and manage orders received by phone, email, and fax using the Chempax system.

Build and maintain relationships with customers, educating them on new products and services to drive sales.

Support sales representatives by identifying new leads and assisting in the sales process.

Collaborate with site personnel, suppliers, and carriers to coordinate shipments and deliveries.

Generate and analyze reports to support decision-making and improve processes.

Identify inefficiencies and recommend improvements to enhance operations.

Participate in team meetings and training sessions to foster collaboration and growth.

Additional duties as assigned.

Qualifications & Requirements

Education: Associate's degree required; Bachelor's degree preferred.

Experience: Minimum of two years in customer service or sales support roles in an industrial or manufacturing organization.

Technical Skills: Proficient in Microsoft Office Suite and familiarity with office equipment.

Core Competencies:

Strong verbal and written communication skills.

Excellent organizational skills and attention to detail.

Ability to multitask and prioritize tasks effectively.

Critical thinking and problem-solving skills.

Professionalism, strong work ethic, and team collaboration.

Why Join Us?

Opportunity to work in a dynamic and supportive team environment.

Hands-on experience with customer engagement and sales strategy.

A role that encourages innovation and process improvement.

M1

Ref: #260-Eng NY Transit

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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