Customer Service Support

Robert Half • East Chicago, IN • 2d ago

Description

We are looking for a dedicated Customer Service Support specialist to join our team in Merrillville, Indiana. In this long-term contract role, you will be responsible for delivering excellent customer service, managing data entry tasks, and ensuring the smooth handling of administrative duties. This position is an ideal opportunity for someone with strong organizational skills and a passion for helping others.

Responsibilities:

Respond to inbound customer inquiries promptly and courteously via phone and email.

Maintain accurate records by performing data entry tasks with attention to detail.

Coordinate schedules and appointments to support customer needs and operational efficiency.

Process and manage order entries while ensuring completeness and accuracy.

Utilize Microsoft Excel and Word to create reports and maintain documentation.

Provide clear and well-structured email correspondence to address customer concerns.

Assist in resolving customer issues by collaborating with relevant departments.

Contribute to maintaining a well-organized call center environment.

Uphold high standards of customer service and excellence in all interactions.

Requirements - Minimum of 2 years of experience in a customer service or call center role.

Proficiency in Microsoft Excel and Word for documentation and reporting.

Strong data entry skills with a focus on accuracy and efficiency.

Excellent verbal and written communication skills for effective customer interaction.

Ability to manage schedules and appointments with attention to detail.

Experience in handling order entry and ensuring data integrity.

Skilled in email correspondence and maintaining a tone that reflects attention to detail.

Demonstrated ability to resolve customer issues effectively and collaboratively. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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