Customer Service Representative

Robert Half • Plano, TX • 14h ago

Description We are looking for a skilled Customer Service Representative to join our team in Plano, Texas. This is a contract position where you will play a pivotal role in managing relationships with high-value accounts, ensuring customer satisfaction, and resolving support-related issues effectively. If you excel in problem-solving, communication, and thrive in a fast-paced environment, we encourage you to apply.

Responsibilities:

Build and nurture strong relationships with multi-million dollar accounts, acting as a primary point of contact for sales and support.

Address and resolve escalated customer concerns, including complex orders, returns, and logistical challenges.

Collaborate with internal departments to expedite requests, coordinate workflows, and ensure timely resolution of account-related issues.

Prepare and deliver detailed reports on open orders, shipments, returns, credits, and overall account satisfaction.

Investigate shipping and logistical problems, providing creative solutions to ensure smooth processes.

Monitor and analyze data using relevant systems, producing actionable insights for customers and the sales team.

Participate in industry events such as trade shows to foster relationships and represent the company.

Execute administrative tasks related to order adjustments, rush requests, and shipping updates as needed.

Work proactively to identify opportunities for process improvement and enhance the customer experience.

Contribute to team efforts by taking on additional responsibilities as required. Requirements - High school diploma required; college degree preferred.

A minimum of 3 years of relevant experience in customer service and sales support.

Proficiency in SAP or Oracle systems is highly desirable.

Strong skills in Microsoft Excel and the Microsoft Office suite.

Familiarity with communication platforms such as Teams, Skype, or Zoom.

Proven ability to handle multiple tasks and work effectively under pressure.

Excellent verbal and written communication skills for interacting with clients, sales teams, and internal departments.

Demonstrated ability to analyze and resolve moderately complex problems with creativity and initiative. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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