Customer Service Representative II

Leviton • Melville, NY • 17h ago

About Leviton At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world. About the role Under general supervision, responsible for effective handling of requests and inquiries from customers and sales force pertaining to customer orders, quotation and entry, claims, stock availability, shipping specifications and product information to ensure customer satisfaction. May handle more complex issues requiring additional research and follow up. This position ensures the timely processing of customer orders through various forms of communication in an effort to exceed customer expectations. Responsibilities Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing. Processes invoices, enters orders and confirms orders via fax, email or phone. Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations. Responsible for investigating and responding to complex customer service issues concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria. Establishes and maintains cordial customer relations through telephone contact. Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met. Issues, monitors and researches service level reports (i.e. turn-around time and fill rates). Maintains pricing agreements for the designated business unit. Responsible for effective handling of special projects i.e. new account set-up, maintenance, marketing programs, special processes (short term) and new product lines. May oversee and analyze service levels and lead times to ensure all requirements are met. Enhance customer relations through account visits and trade show participation. Responsible for training and mentoring other employees. Qualifications PC literate, with a knowledge of Excel and Word A proven ability to maintain cordial customer relations Professional oral/written communication and outstanding organizational skills Ability to perform various functions within the department Education & Experience High school degree required; College degree preferred Minimum of 3 years of customer service experience What We Offer Comprehensive benefits include: Medical, dental, and vision insurance programs 401K plans with employer-matching contributions Tuition reimbursement PTO Paid holidays Volunteer time off For more information about benefits, please go to: https://careers.leviton.com/benefits Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Leviton is committed to transparency and security in the recruitment process and will never ask for financial information, payment, or government identification numbers during the application process. For any questions, or to ensure the legitimacy of a job posting, visit the Leviton career site, or contact us at 631.812.6544. The future looks brighter than ever. Join our team now! #LI-Hybrid Pay Range $40,000.00 - $50,000.00 per year

PC literate, with a knowledge of Excel and Word A proven ability to maintain cordial customer relations Professional oral/written communication and outstanding organizational skills Ability to perform various functions within the department

Responsible for the handling of customer orders, returns, requests, suggestions, complaints and credit support processing. Processes invoices, enters orders and confirms orders via fax, email or phone. Responsible for ensuring accurate daily shipment processing, product scheduling and shipment confirmations. Responsible for investigating and responding to complex customer service issues concerning stock availability, order expediting, pricing, special items, as well as preferred carriers, special packaging and shipping criteria. Establishes and maintains cordial customer relations through telephone contact. Interacts with various departments such as Supply Chain Planning, Quality Assurance, Distribution, Marketing, Logistics, etc., to ensure customer requirements are met. Issues, monitors and researches service level reports (i.e. turn-around time and fill rates). Maintains pricing agreements for the designated business unit. Responsible for effective handling of special projects i.e. new account set-up, maintenance, marketing programs, special processes (short term) and new product lines. May oversee and analyze service levels and lead times to ensure all requirements are met. Enhance customer relations through account visits and trade show participation. Responsible for training and mentoring other employees.

Leviton

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