Customer Service Representative

Robert Half • Spokane Valley, WA • 1d ago

Description We are looking for a highly motivated Customer Service Representative to join our team in Spokane Valley, Washington. This Contract to permanent position is ideal for someone passionate about delivering outstanding customer experiences, resolving inquiries, and maintaining a positive and detail-oriented demeanor. The role requires excellent communication skills and the ability to manage customer interactions efficiently across multiple platforms.

Responsibilities:

Deliver exceptional customer service by addressing inquiries, resolving concerns, and providing timely updates.

Maintain a friendly and detail-oriented attitude while interacting with customers and coworkers.

Record and track customer interactions, service requests, and issues using appropriate software systems.

Collaborate with various departments to address complex customer needs and ensure satisfaction.

Manage warranty claims, including documentation, communication, and follow-up with manufacturers.

Coordinate parts orders and address issues related to shipping delays, product specifications, and warranties.

Identify solutions based on inventory availability and alternative options to meet customer needs.

Participate in training sessions and team meetings to stay updated on processes and policies.

Ensure strict adherence to company procedures while maintaining confidentiality of sensitive information. Requirements - Strong organizational and communication skills, both written and verbal.

Proficiency in using computers and software applications, including Microsoft Office.

Previous experience in customer service, warranty processing, or related roles preferred.

Ability to manage multiple tasks efficiently in a fast-paced environment.

Prior experience in the furniture industry is a plus.

Capability to sit or stand for extended periods and lift up to 20 pounds when needed.

Demonstrated problem-solving skills and a proactive approach to customer service.

Commitment to punctuality and reliability in following assigned work schedules. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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