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Customer Service Representative 2

Safran • Everett, WA • 5d ago

Company :

Safran Ventilation Systems

Job field : Customer services and support

Location : Everett , Washington , United States

Contract @type : Permanent

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : First experience

Professional status : Administrative staff

Spoken language(s) :

English Fluent

Salary range : USD 34,660 - 54,030

2025-160820

Apply with one click Any questions ?

Job Description

The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers. They update changes of order dates and ensure adherence with contractual obligations. The Customer Service Representative is accountable to performance KPIs used to monitor department performance. Additional responsibility includes escalation of customer issues to the Manager as needed.

DUTIES AND RESPONSIBILITIES:

Process initial contract review, final contract review, repair quotes, and shipments

Follow-up on all quotes sent

Work with technicians on technical related questions, modifications, and repair options available

Review Customer Contracts

Provide Accurate Repair Pricing

Process NFF (No Fault Found)

Work with Finance on customer issues

Provide status reporting to customer and management

Assist customers with problems and resolve customer issues quickly

Other duties may be assigned.

Job Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to make applicable team/group decisions.

Ability to coordinate and communicate with team, group, and/or customer.

Familiarity with the business process and environment of assigned team/group.

Ability to effectively communicate and work within team environment.

Ability to work with MS Office computer applications.

Ability to make decisions based on assigned responsibility.

Understanding of the assigned organization business environment and awareness of company

business environment.

Multi-tasking, attention to detail, and follow-up skills

Team-oriented

Experience working in ERP systems, Microsoft Dynamics AX is a plus

Fluent in English (Written and verbal).

REQUIRED EDUCATION AND EXPERIENCE:

Education: High school diploma required; Bachelor's degree preferred

Experience: 4-5 years of data entry and customer service experience

Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred.

Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines

Description: Mid/Intermediate-Level position within job role.

WORKING CONDITIONS:

This position sits and performs computer work for extended periods of time.

Protracted or irregular hours may be required.

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