Deputy Operations Manager

SMX • St Thomas, VI • 2w ago

Deputy Operations Managerat SMX(View all jobs) (https://www.smxtech.com/careers/)

United States

SMX is seeking a Deputy Operations Manager to assist the Operations Manager in leading the daily execution of Field Service Representative (FSR) activities for USSOCOM tactical communications programs. These programs include, but are not limited to, the Satellite Deployable Node (SDN) and Tactical Local Area Network (TACLAN) Family of Systems (FoS).

This position requires a DoD secret with TS/SCI eligibility, which requires US citizenship for work on DoD contracts.

Responsibilities:

Support the Operations Manager in overseeing daily operations for a geographically dispersed FSR workforce, providing sustainment, technical support, and training

Serve as an alternate point of contact for program leadership, customers, and onsite teams

Assist with scheduling, staffing plans, and personnel management to ensure proper coverage of mission requirements

Help track and report key performance metrics, compliance, and contract deliverables

Coordinate shipping, equipment accountability, spares inventory, and maintenance tracking in support of FSR operations

Conduct regular site visits and virtual check-ins to monitor field performance and resolve issues

Support onboarding and training for new hires, ensuring compliance with all security and operational standards

Help identify process improvements to increase efficiency and reduce operational risk

Maintain records, generate operational reports, and assist with CPARS and other performance assessments

Act as the Operations Manager in their absence to maintain continuity of leadership

Required Qualifications:

DoD Secret security clearance with the ability to obtain a TS/SCI clearance

5+ years of experience in tactical systems support, systems integration, or similar DoD technical field roles

Strong knowledge of tactical network design, Linux/server administration, and C4ISR systems

Familiarity with SOF mission requirements and operational TTPs

Demonstrated ability to troubleshoot and configure secure communication networks and devices

Excellent communication, technical documentation, and stakeholder coordination skills

Preferred Qualifications:

TS/SCI Eligible

Bachelor's degree in engineering, Information Technology, or a related field

Previous SOF affiliation or experience supporting USSOCOM programs

Experience with tactical routers, switches, SATCOM systems, LTE/cellular tech, and secure certificate management

Familiarity with government property handling (GFP/CAP), acquisition processes, and fielding integration

Previous experience as a Team Lead or Site Lead for FSR teams or similar field-based operations

Experience supporting USSOCOM or other Special Operations Forces

Knowledge of government logistics and inventory tracking systems (e.g., COLTS, DPAS)

Familiarity with CPARS or similar contractor performance reporting processes

Application Deadline: August 11, 2025

CJPOST #LI-DD1

The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.

The proposed salary for this position is:

$105,200-$175,300 USD

At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

Selected applicant may be subject to a background investigation and/or education verification.

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