Caregiver Applicant Specialist (Bilingual: Spanish)

Truecare Homecare Agency • Queens, NY • 1w ago

Company Overview: Empowering Health, Enriching Lives: True Care's Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow.

Reporting to: Senior Branch Manager

Job Summary: The Caregiver Application Specialist works closely with our HHA Recruitment team.

He/she is the first point of contact for chosen caregivers to guide them through the application process efficiently. The Caregiver Applicant Specialist is also responsible for reviewing and processing incoming HHA applications via paper and internet, as well as managing and following up on pending applications to resolve them.

Job Responsibilities:

Compliance and Onboarding

Screen all caregivers by conducting a thorough interview to ensure they meet True

Care standards

Work with caregivers to guide them in submitting all required paperwork and

medical documentation via phone and in-person

Assist with translating for applicants and help with the digital applications for those

who need it

Review all medical and I9 paperwork submitted is acceptable

Assist with scheduling medical appointments for those who are authorized and in

need of tests to be performed to complete their paperwork

Upload all documentation and document notes on the network drive, Acuity,

HubSpot, and HHAX accordingly

Audit all completed application profiles prior to orientation for compliance accuracy

Complete reference verification calls as needed

Assist with scheduling orientation and in-service as needed

Maintain HIPAA compliance and regulations

Caregiver Engagement

Kindly greet all visitors who walk into the office and provide the best possible

support

Demonstrate service excellence and positive interpersonal relations in dealing with

others, including patients, families, employees, managers, and medical staff

Coordinate and communicate with various staff in accordance with company

policies and to the benefit of our caregivers

Answer calls, respond to emails, and return voicemails in a timely manner. Maintain

open communication with applicants and employees

Organizational Participation

Encourage visitors to follow True Care on social media and leave a Google review

Provide suggestions and feedback for process improvements and efficiency

Participate in company-wide initiatives to feel connected to the entire organization

Job Requirements:

Diploma from an accredited High School; GED equivalent

Have experience working with database systems, an innate ability to internalize large amounts of information, experience in HHA eXchange is a plus

Demonstrated exceptional customer service experience

Excellent verbal and written communication skills

Must be bilingual in Cantonese and Mandarin

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

Department

Recruitment - Office

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

$22 - $23 per hour

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