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Partner Network Agent

Cennox • United States, United States • 1w ago

Remote

Full Time

Entry Level

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Partner Network Agent

As a Partner Network Agent you will be a resourceful individual who consistently meets and exceeds individual goals and demonstrates a proven capacity to troubleshoot technical issues to resolve quickly. Additionally, the ideal person will consistently maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Primary Duties and Responsibilities:

Daily logging, follow-up, and closing service requests in ticketing system

Responsible for manning and responding to inbound email and inbound phone calls

Participate in training programs that reach at least 30 hours per quarter

Work quality review via QC Scorecards, as well as phone and ticket review, weekly

Conduct monthly one-on-one reviews of individual performance, production scorecards, and quality scorecards. Also, team and division performance review via Towne Hall group meetings

Participate in projects outside the Partner Network (e.g. CI teams), as assigned

Perform additional duties as assigned

Skills Required:

Strong organizational skills

Excellent written and verbal communication skills

Ability to communicate effectively with internal and external customers

Proven ability to multi-task and manage timelines and deadlines

Pay close attention to detail, accuracy, and completeness

Demonstrate strong problem-solving skills, and customer service skills

Proficient computer skills including using Microsoft Office Suite, particularly Excel, Outlook, Word, and Power Point

Ability to learn specialized software programs and navigate company databases

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Ability to use sound judgement to make good decisions based on information gathered and analyzed

Education and Experience:

1+ years of Customer Service Representative experience in a similar industry, required

1+ years of technical support experience, preferred

High school diploma or equivalent

Physical Requirements:

Ability to sit and stay focused for long periods of time

Vision correctable to 20/20

Finger dexterity for keyboarding and computer usage

Cennox is an Equal Opportunity Employer.

We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Notice on Use of AI in Hiring

As part of our commitment to fair and efficient hiring practices, Cennox uses JazzHR's TalentFit AI tool to assist in evaluating candidate applications. This technology helps us match applicants to job requirements based on qualifications and experience. All hiring decisions are ultimately made by our human recruiting team. If you have questions or concerns about this process, please let us know during your application.

E-Verify

Cennox participates in the E-Verify program to confirm the identity and employment eligibility of all new employees. For more information, please visit www.e-verify.gov.

Cennox

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