Counter Clerk

County of Montgomery • Norristown, PA • 13h ago

SUMMARY

Process filings received by mail, over the counter, and through the electronic filing system. Process passport applications; certify documents and process copy requests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Promotes an inclusive and equitable culture where all people, including those from diverse racial/ethnic, gender identity, age ability/disability, religion and socioeconomic backgrounds feel they belong and can thrive.

Process civil filings.

Process passport applications.

Operate efiling program.

Certify copies.

Record notary signatures and prepare notary certifications.

Answer phones promptly, assist with inquiries correctly, direct calls to proper departments and take messages for co-workers and supervisors.

Ensure proper assignment and placement of bar codes to documents.

Scan documents as needed; send documents to other departments as needed.

Assist the public, attorneys, and Courthouse staff on work-related issues in a professional manner.

Able to organize and prioritize large volumes of work, meet deadlines, and deal with time-sensitive documents.

Generate receipts for fees collected; ensure daily deposit for checks and cash received is correct and that the bookkeeping department receives notifications of post-filing, abuse and escrow payments. Ensure proper payment is received for any filing that requires a fee.

Sort mail received from the post office and from overnight delivery services and process filings that are left in the drop box.

Operate computer, time stamp machine, County sealer, and other office equipment in the proper fashion.

Possess knowledge of forms, be familiar with legal terms and keep current with changes in procedures.

Ensure proper placement of daily deposit in the safe.

Record transfer cases received from other counties and courts and notify proper parties of receipt of cases.

Deliver FedEx and UPS returns to their drop boxes as needed and regular mail to the post office on Friday afternoons.

Additional responsibilities as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Demonstrated commitment to valuing diversity and contributing to an equitable and inclusive working environment.

Excellent verbal and written communication skills.

Exceptional presentation and organizational skills.

Computer literate.

In-depth familiarity with the e-filing system and several other operations systems a plus.

Ability to work effectively under pressure.

Well organized; attention to detail.

Promote a professional atmosphere.

Must be a team player and contribute to a positive office environment.

High school diploma or equivalent.

Previous office experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain in a stationary position during shift; move throughout building; and communicate. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.

WORK ENVIRONMENT: The work environment characteristics described here arerepresentative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. The noise level in the work environment is usually moderate.

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