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Claims Specialist

Kelly Services • Hartford, CT • 12h ago

Position: Claim Operations Specialist

Location: 100% Onsite at Hartford, CT

Contract Duration: 6 Months

Contract Type: W2 through Staffing Supplier

Pay Rate: $15-19.15 per hour

Job Summary:

Under moderate supervision, you will partner with claim professionals to assist customers. Your responsibilities will include building customer relationships, completing financial transactions, updating and managing important business information, and handling various other duties and projects.

Key Responsibilities:

Customer Engagement:

Serve as a customer service representative in the claim department.

Address customer questions and concerns promptly and professionally.

Triage and route callers to appropriate departments.

Answer claim status and payment inquiries.

Claim Operational Service and Partnerships:

Partner with claim professionals across departments to ensure timely claim resolutions.

Document claim files accurately, including notes and diaries.

Request, review, and manage reports, records, medical bills, mail, and wage statements.

Prepare claim documents for legal and medical reviews.

Handle mail sorting, scanning, uploading, and processing.

Manage supply and equipment orders.

Claim Payments and Expense Processing:

Process and issue claim payments, including outside vendor invoices, attorney expenses, and medical fees.

Handle returned, voided checks, and credits.

Ensure timely and accurate check processing.

Data and Information Management:

Maintain accurate records and prepare reports using efficient technology.

Manage data discrepancies and prepare operational reports for claim professionals and managers.

Document pending and completed work activities accurately.

Financial Controls and Assessments:

Assist with financial standards and controls at the claim center.

Communicate findings effectively and assess data discrepancies.

Analyze the effectiveness of financial controls and prepare data entries following established standards.

Ideal Candidate Profile:

Proficiency in computer technology, including Microsoft Office, e-mail, web applications, and database software.

Strong accountability, analytical thinking, change management, communication skills, judgment/decision-making, and relationship management abilities.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly ® .

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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