At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.
At Flexdrive, we're at the forefront of revolutionizing transportation, and a crucial part of that journey is building the future of autonomous vehicle (AV) operations. We're seeking an experienced and highly analytical Program Manager, AV Operations Enablement to play a pivotal role in designing, implementing, and optimizing our new AV depot operations. This is an exciting opportunity for a strategic thinker with deep knowledge of the AV space and strong project management skills to make a significant impact.
Reporting to the Director, Field Operations , you'll be instrumental in developing foundational and operational plans for our AV operations. You'll act as the primary operational leader , responsible for creating the strategic framework, executing complex projects, and ensuring the seamless functioning of our AV support infrastructure in close partnership with our AV technology partners.
This role is for a hands-on leader with a unique blend of strategic foresight, project management excellence, and deep operational knowledge within the AV or complex fleet management space. If you thrive in ambiguous environments, are adept at building from the ground up, and possess the business acumen to drive efficiency and scalability, enabling our AV operations to thrive, we encourage you to apply.
Responsibilities:
Strategic Program Leadership & Planning:
Operational Blueprint Development: Develop comprehensive operational blueprints and long-term strategies for establishing AV depot operations and the broader operational ecosystem in new territories, considering local regulations, infrastructure, and unique market dynamics.
System & Process Design: Lead the design and optimization of critical operational systems and processes for AV fleet management, including depot layout, vehicle flow (charging, cleaning, maintenance, staging, diagnostics), parts management, and data handling.
Technology Integration: Define requirements and oversee the integration of necessary technologies and tools to enable efficient and scalable AV operations within the depot environment.
Resource Forecasting & Business Case Development: Forecast and plan for all operational resources (equipment, technology, consumables, staffing) and build robust business cases to justify investment in new market expansion and operational improvements, demonstrating clear ROI.
Operational Excellence & Management:
Operational Launch & Ramp-Up: Oversee the successful launch of day-to-day AV depot operations, establishing critical processes and ensuring a smooth, efficient transition to full operational capacity.
Operational Leadership: Serve as the primary operational head for the AV depot, driving daily performance, hands-on problem-solving, and ensuring adherence to all operational and safety protocols.
Performance Monitoring & Optimization: Establish and monitor key performance indicators (KPIs) for depot operations (e.g., vehicle uptime, turnaround time, maintenance efficiency, cost per vehicle) and proactively drive initiatives for continuous improvement.
Process Implementation & Refinement: Develop, document, and continuously refine Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and safety protocols for all aspects of AV fleet management within the depot environment, ensuring operational excellence and scalability.
Data Analysis & Insights: Utilize data and analytics to identify operational bottlenecks, predict future needs, and drive continuous improvement in AV depot performance, cost-efficiency, and safety.
Stakeholder & Partner Collaboration:
Team Enablement: Collaborate with the Director of Field Ops and Flexdrive leadership to determine staffing needs for new depots, support recruitment, and develop initial training programs for new AV operators and technicians.
Partner Relationship Management: Maintain strong working relationships with our AV technology partners, ensuring their operational needs are seamlessly integrated into Flexdrive's depot activities and collaborating on joint initiatives for fleet health and performance.
Vendor Management: Collaborate with external vendors and partners for equipment, services, and technology solutions critical to AV depot operations.
Regulatory & Compliance: Ensure all operations adhere to local, state, and federal regulations for autonomous vehicles and commercial fleet management.
Communication & Reporting: Create clear, concise documentation for operational procedures, project plans, and performance reports for various stakeholders, influencing decisions and gaining buy-in for AV operations strategies.
Experience:
5+ years of progressive experience in program or operational leadership, with a strong understanding of autonomous vehicle (AV) operational lifecycles and complex fleet management.
Proven track record of building and launching new operational sites or programs from the ground up, including physical infrastructure development.
Exceptional project and program management skills , including proficiency in planning, budget management, risk assessment, and stakeholder communication.
Strong business acumen and a highly analytical, data-driven mindset, capable of developing strategic operational plans, building business cases, and leveraging data to drive efficiency and profitability.
Demonstrated leadership ability in fast-paced, ambiguous environments, with excellent communication and interpersonal skills to drive cross-functional initiatives and lead on-site operations.
Bachelor's degree in Engineering, Business, Operations Management, or a related field.
Benefits:
Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the Nashville area is $88,560 - $110,700. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
