Regional Operations Manager I

Comerica • Auburn Hills, MI • 8h ago

Job Description

Regional Operations Manager, Retail Bank, First Level OfficerThe Regional Operations Manager role will maintain an in-depth knowledge of banking center related automation systems and procedures, as well as analyze and implement banking center related system/procedure changes, provide feedback as it impacts the banking center distribution system. In addition, the role will participate in projects such as software installations, banking center openings/closings, and banking center facility renovations and improve workflow techniques. All activities are to be focused on the efficient operation of the banking center system with the stated purpose to improve sales and customer service. Position CompetenciesSuccessful incumbents have excellent written and verbal communication skills, ability to prioritize and manage multiple tasks, drive for results and presentation skills. Position Responsibilities: Provide consultative and consistent guidance on corrective action measures to be taken for differences, losses, attendance, punctuality, cash count discrepancies, etc. for non-exempt employees. Assist with documentation and training of operational corrective actions. Oversee self-audits at all banking centers as well as conduct the Banking center Operational Reviews. Provide oversight and follow-up to ensure banking centers are incompliance with various regulations (i.e. Reg. D, Reg. CC, Reg. DD, CTR/MCTR, etc.). Review periodic operational reports and follow up where appropriate. Ensure banking centers have completed required CBT courses and other regulatory videos or training. Attend and assist banking centers after robberies. Respond to banking centers shipment variance requests. Provide non-sales training i.e. Anti-Money Laundry, new procedures, transaction authority, etc. Identify and implement banking center specific workflow efficiencies and provide feedback to Market Operations on procedures that affect all banking centers. Attend monthly meeting and then communicate to banking centers about operational changes. Assist and elevate need for equipment repair/replacement. Assist with Facility issues and outstanding work orders. Represent banking centers and Regional Managers on operational project teams. Assist with the opening, closing, relocation, and remodeling of banking centers.

Qualifications

Position Qualifications

High school diploma or general equivalency diploma (GED)

5 years in retail bank branch management or retail bank branch operation support position

5 years of coaching, counseling, and training employees

2 years of experience utilizing Microsoft Office Products including Word, Excel and PowerPoint, Access

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI's Record of Arrest and Prosecution Background ("RAP Back") service, which provides ongoing notification to the Company of any updates to your criminal history.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer-disability/veteran

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