Business Banking Ctr Ops Mgr
The Business Banking Center Operations Manager manages a team of business relationship specialists, analysts, and other support associates that implement and support banking business products for clients. This job is responsible for the day to day operations of the department while maintaining ultimate accountability for ensuring the operational needs of business clients are met.
Key Responsibilities and Duties
Builds, develops and sustains a business banking operational infrastructure that supports banking business segments and depository and treasury management relationships.
Devises, designs, and drives workflow improvement strategies which significantly enhance banking center operations efficiency while balancing reward with risk.
Establishes, documents, and monitors adherence to departmental procedures which ensure compliance with bank policies and practices.
Oversees and participates in the fulfillment and implementation of banking products and services to ensure regulatory compliance and service excellence.
Ensures business continuity plans are completed per banking strategy, remain current, and represent the best possible solution to achieve objectives.
Maintains the organization's brand and service excellence culture through superior product knowledge, personalized service, and ensuring client satisfaction during and after implementation of new products/services.
Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation and development of team.
Educational Requirements
University (Degree) Preferred
Work Experience
5+ Years Required; 7+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level
9PL
Additional Job Description
Strategic Development
Comprehensive Strategy: Develop a robust strategy to guide the business's growth, product launch, implementation, and ongoing servicing.
Executive Insights: Provide monthly reports and client insights to inform executive decision-making.
Staffing Models and Forecasting: Create and maintain staffing models to ensure optimal resource allocation and forecasting.
National Practice: Develop a national servicing practice as we are expanding our business across the nation.
Training Programs: Develop and implement training programs to enhance team skills and facilitate outreach to business partners.
Team Leadership and Management
Daily Operations: Oversee daily operations related to treasury management services, ensuring compliance with regulatory requirements and internal policies.
Operational Efficiency: Develop and implement procedures to enhance operational efficiency and effectiveness.
Leadership: Lead and mentor a team of treasury management professionals, fostering a collaborative and high-performance work environment.
Performance Management: Conduct regular performance reviews and provide constructive feedback to team members.
Project Leadership: Provide leadership for ongoing and new strategic projects, ensuring alignment with business goals.
System Outages: Act as the primary contact for client-facing system outages and messaging, ensuring effective communication and resolution.
Customer Service and Support
Client Satisfaction: Ensure high-quality customer service and support for treasury management clients, addressing and resolving issues promptly.
Collaboration: Work closely with treasury management sales and relationship management teams to enhance client satisfaction and service delivery.
Implementation Management
Product Implementation: Manage the implementation procedures of new treasury management products and services, coordinating with stakeholders to ensure seamless rollouts
Project Monitoring: Monitor and report on the progress of implementation projects to ensure timely and successful completion.
Preferred Qualifications
Significant Commercial Treasury Management experience
Implementation experience
Servicing experience
Experience working with small business and corporate clients
Prior management experience
Hybrid work is a minimum of four days a week, one flexible day for remote work
Posting End Date: 07/18/25
Job Seeker Notice
EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)
Pay Range $142,500 - $192,700
EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereo@type, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.
We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.
