Inbound Customer Service Representatives

ContactUS Communications • Grindstone, PA • 4d ago

Job Description:

Customer Service Representatives handle inbound calls. Representatives are required to maintain positive and professional interactions at all times. Tasks include placing orders and handling service inquiries. Team members are often required to collaborate with other team members for successful outcomes. Team members should be able to positively accept coaching in accordance with departmental goals and objectives.

Essential Duties:

Handle incoming calls, emails, letters, and/or chat sessions from customers.

Input information from interactions into customer management system.

Look up information to provide answers and recommendations to customers

Explain products in a clear and professional manner.

Obtain all relevant information to assess validity of complaints and to determine possible causes.

Quickly assess customer needs and proactively provide solutions.

Consistently use sale approach and techniques based on product.

Refer unresolved customer grievances to designated departments.

Other duties as assigned.

Qualifications:

Comfortable using PC platforms, Microsoft Windows and Microsoft Office

Must have open availability including weekends

Ability to @type 25 wpm or greater

Excellent verbal and written communication skills

Excellent troubleshooting skills

Attention to detail

Flexible team player with ability to execute duties efficiently and error-free

Reliable and conscientious

Good organizational skills and work habits

Skilled in time management and multi-tasking

Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts

Ability to be flexible and quickly adapt to changing business needs

High school diploma/GED certificate - higher education a plus

A minimum of 6 months in a customer service environment

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