Customer Service Representative

ELLSWORTH ADHESIVE SYSTEMS • Germantown, WI • 3d ago

JOB REQUIREMENTS: Ellsworth Corporation Ellsworth,Germantown,Germantown, WI 53022, USA Title Customer Service Representative Job Category: Sales Risquisition Number: CUSTO002844 Posted: July 10, 2025 Full-Time Ellsworth-Germantown Germantown, WI 53022, USA Job Details Description What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common? Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in Germantown, WI. This is a hybrid role. This is an exciting time to be a part of Ellsworth, come join our team! Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries!Click here (https://youtu.be/ZLLmDRuN6As) to see our state-of-the-art facility and distribution center and learn more about our business, and here (https://www.ellsworth.com/Industries/) to find out more about the industries we serve, and here (https://careers.ellsworth.com/divisions/) to learn about our consumer and manufacturing divisions. You will drive the customer experience. You will process incoming transactional customer requests with a strong sense of urgency/accountability. RESPONSIBILITIES Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA\'s) proficiently without regular assistance Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates Follows detailed contract review/audit guidelines on order entry Executes customer sample requests and processes order updates and changes PERKS & BENEFITS As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more!Click Here (http://careers.ellsworth.com/benefits) for a summary of Employee Benefits. QUALIFICATIONS 3+ years of professional customer service experience. High School diploma or equivalency required. Associate\'s degree preferred. Demonstrated proficiency in keyboarding skills - ability to @type approx. 45+ words per minute Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems Basic to intermediate excel skills preferred Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred Consistently demonstrates approachability with team members and is team oriented. #SCD Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor. PI275197248 *** APPLICATION INSTRUCTIONS: Apply Online: https://www.click2apply.net/WAgw7bC72DX5OhEOPhOyQr

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