Host/Hostess - Hilton - Harrisburg, PA

Hotel Equities • Harrisburg, PA • 2d ago

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Host/Hostess for the Hilton Harrisburg in Harrisburg, PA.

POSITION SUMMARY:

GREETING AND ESCORTING GUESTS TO TABLES IN THE RESTAURANT, MONITORING THE RESTAURANT AND ALL STAFF, MAINTAINING A COURTEOUS AND EFFICIENT OPERATION OF THE DINING ROOM TO ENSURE GUEST SATISFACTION.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.

MEET AND GREET GUESTS AS THEY ARRIVE, OFFER CHOICE OF SEATING, THEN ESCORT THEM TO THEIR TABLE AND PRESENT MENU.

ANSWER AND RECORD ALL PHONE CALLS WITHIN THREE RINGS IN A PROFESSIONAL MANNER.

MAINTAIN PROPER SET-UP OF DINING ROOM. ASSIGN STATIONS TO SERVICE STAFF.

RECEIVE, RECORD AND MAKE ANY NECESSARY ARRANGEMENTS FOR RESERVATIONS AND SPECIAL FUNCTIONS IN THE RESTAURANT.

PERFORM OPENING AND CLOSING DUTIES. ASSIST OTHERS WITH SIDE WORK TO INCLUDE CLEANING, STOCKING, AND FOLDING NAPKINS.

DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.

OTHER DUTIES

PERFORM OTHER DUTIES AS REQUESTED, SUCH AS CARRYING COFFEE AND/OR TEA POTS THROUGHOUT OUTLET, REFILLING GUESTS' CUPS AS REQUESTED, HANDLING SPECIAL GUEST REQUESTS, ENSURING GUEST SATISFACTION, ANSWERING TELEPHONES AND HANDLING ROOM SERVICE ORDERS, ORGANIZING AND MAINTAINING BUFFET.

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES:

KNOWLEDGE OF RESTAURANT OPERATIONS, TO INCLUDE APPROPRIATE STAFFING LEVELS, SERVICE EQUIPMENT AND GUEST RELATIONS.

ABILITY TO READ THE ENGLISH LANGUAGE TO FULLY COMPREHEND GUEST REQUESTS, MEMOS, RESERVATIONS, PROMOTIONAL MATERIALS, EVENT ORDERS AND SIMILAR WRITTEN MATERIALS.

ABILITY TO SPEAK THE ENGLISH LANGUAGE SUFFICIENT TO CONDUCT SMALL EMPLOYEE MEETINGS TO IMPART NEW INFORMATION.

ABILITY TO REMEMBER, RECITE AND PROMOTE THE VARIETY OF MENU ITEMS.

ABILITY TO MOVE THROUGHOUT A CROWDED ROOM TO SEAT GUESTS.

ABILITY TO EFFECTIVELY DEAL WITH CUSTOMER COMPLAINTS AND CONCERNS IN A FRIENDLY AND POSITIVE MANNER. THIS INVOLVES LISTENING TO THE NATURE OF THE CONCERN, DEMONSTRATING EMPATHY WITH THE CUSTOMER AND PROVIDING POSITIVE AND PROACTIVE SOLUTIONS.

DESIRED SOFTWARE PROFICIENCIES: NONE

SUPERVISORY RESPONSIBILITIES: NONE

EDUCATION / EXPERIENCE:

HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.

RESTAURANT GREETER EXPERIENCE PREFERRED.

PHYSICAL REQUIREMENTS

THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES:

FREQUENCY KEY: NEVER - 0 HOURS; RARE - UP TO 1 HOUR; OCCASIONAL - 1-3 HOURS; FREQUENT - 3-6 HOURS;

CONSTANT - 6-8 HOURS

PHYSICAL ACTIVITY FREQUENCY

SITTING NEVER

WALKING CONSTANT

CLIMBING STAIRS OCCASIONAL

CROUCHING/BENDING/STOOPING OCCASIONAL

REACHING OCCASIONAL

GRASPING OCCASIONAL

PUSHING/PULLING OCCASIONAL

NEAR VISION CONSTANT

FAR VISION CONSTANT

HEARING CONSTANT

TALKING CONSTANT

SMELL CONSTANT

LIFTING/CARRYING(# LBS) FREQUENT - UP TO 50 LBS.

TRAVEL RARE

MATERIALS / EQUIPMENT USED

TELEPHONE, CLEANING CHEMICALS, RESERVATIONS AND SEATING SYSTEMS.

Amazing Benefits at a Glance:

Team Driven and Values Based Culture

Same day pay available

Employee Assistance Program

Career Growth Opportunities/ Manager Training Program

Reduced Room Rates throughout the portfolio

Third Party Perks (Movie Tickets, Attractions, Other)

401(k) with company match

Employee assistance program

Employee discount

Referral program

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