Back to Jobs search

GCU Hotel - Rooms Division Manager

Grand Canyon Education • Phoenix, AZ • 2d ago

Click Here to

Apply Online

Job Description

Primary Responsibilities /Accountabilities/ Essential Functions:

Responsible for daily staff supervision for Housekeeping, Laundry, Public Areas, and Guest Reception operations, for both the GCU Hotel and the Discover Dorm-Cypress Hall.

Supervise daily cleaning of guestrooms, public areas and laundry areas in multiple locations ensuring all staff meet quality standards.

Assigns housekeeping room attendants for multiple locations daily, to ensure guest rooms are prepared to meet early check-in requests and all rooms are cleaned by an agreed upon arrival time to provide guest satisfaction.

Develop and implement guest service initiatives and standards to enhance the overall guest experience, including personalized services and special touches that exceed guest expectations.

Evaluate and implement technology solutions to streamline operations, enhance guest services, and improve efficiency in guest communication and housekeeping management.

Works closely with Front Desk in keeping room status reports up to date through notification of all check outs, late check outs, early check ins, new reservations, room moves, special requests, stay overs and room availability.

Obtains vacancy, arrivals, departure, and special requests forms from Guest Reception and assign to staff as needed.

Conducts daily checks of rooms to ensure all housekeeping attendants are meeting cleanliness and timing standards.

Checks for items that are not operable and/or in need of repair and reports such items to Hotel Operations Manager.

Address and correct maintenance issues, shortages in staff or equipment, renovations, etc.

Ensures all department work scheduling meets adequate staffing levels.

Follows operational and shift change procedures and tasks.

Follows lost and found procedures ensuring all items are labelled and logged correctly.

Greets guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction.

Provides input to management regarding room attendants to handle any employee performance issues.

Complete monthly linen and supply inventory when requested.

Assists in laundry and housekeeping as needed.

Other duties as assigned.

Equipment Used and Responsibility

Ability to learn and follow all safety, emergency, and accident prevention procedures.

Able to use fire extinguishers and any other emergency equipment needed to ensure personal and guest safety

Supervisory Responsibilities

Leadership and supervision of both the GCU Hotel and Discover Dorm-Cypress Hall Housekeeping, Laundry, Public Areas, and Guest Reception staff, which includes full time, part time and student worker employees in all areas of the operation. Ensuring adequate staffing and all areas meet cleanliness and timing standards. Informs management of any employee issues and recommends appropriate action.

Experience / Education

Must be able to have flexible schedule, which includes nights, weekends and holidays if needed.

Must have work authorization documents for United States

Must be fluent in English, ability to read and write.

High school diploma

Minimum two years' experience in customer service or hospitality industry.

Prefer experience in serving as a supervisor or manager on a team.

Must successfully pass background checks.

Physical Requirements:

Sitting: 6-7 hours a day

Standing: 5-8 hours a day

Walking: 5-8 hours a day

Lifting: Occasionally

Carrying: Occasionally

Pushing: Rarely

Bending: Occasionally

Squatting: Rarely

Kneeling: Frequently

Climbing: Frequently

Reaching: Frequently

Grasping: Frequently

Fine Eye to Hand Coordination: Continuously

Driving: Rarely

Work Environment: Office building on site. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise, dust and exposures to chemicals related to housecleaning supplies.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCE/job/AZ-Phoenix/GCU-Hotel---Rooms-Division-Manager_R000061790)

Click Here to

Apply Online

Similar Jobs

Store Customer Service Specialist

SHERWIN WILLIAMS • Mesa, AZ • 19h ago

Retail & Hospitality

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

19h ago

Go to Apply

Spa Locker Room Attendant (Female) Part - time

Omni Hotels • Paradise Valley, AZ • 19h ago

Retail & Hospitality

Overview Montelucia Resort and Spa Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and t...

19h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Mesa, AZ • 19h ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, veterans, career changers-who have all found their way t...

19h ago

Go to Apply

Assistant Store Manager($18.50-$19.50/hr)

Extra Space Storage • Scottsdale, AZ • 19h ago

Retail & Hospitality

As an Assistant Store Manager , you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages , a great work/life balance , and career and development opportunit...

19h ago

Go to Apply

Store Manager($19-$20)

Extra Space Storage • Scottsdale, AZ • 19h ago

Retail & Hospitality

As a Store Manager , you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages , a great work/life balance , and career and development opportunities . $19.0...

19h ago

Go to Apply

Entry Level Packaging Team Member - 12 Hour Shift Day

Winland Foods • Tolleson, AZ • 20h ago

Retail & Hospitality

At Winland Foods, Inc. - Tolleson AZ facility we are focused on winning by producing high quality, innovative, customer-driven, expert food solutions in the pasta category. We have a very competitive compensation package...

20h ago

Go to Apply

Food Operations Manager 2

Sodexo • Phoenix, AZ • 1d ago

Retail & Hospitality

Role Overview Sodexo is seeking a Food Operations Manager 2 for the Balsz School District located in Phoenix, AZ. The selected candidate will assist in providing operational over-site to the food and nutrition department...

1d ago

Go to Apply

Cook - Entry Level

Hyatt • Scottsdale, AZ • 1d ago

Retail & Hospitality

Description: The Hotel: Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs...

1d ago

Go to Apply

Cook - Entry Level

Hyatt • Scottsdale, AZ • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Global Account Manager - Oracle Restaurants

Oracle • Phoenix, AZ • 2d ago

Retail & Hospitality

Job Description Global Accounts Manager Travel: Up to 50% No visa sponsorship is available for this position. We're seeking a seasoned, results-driven Global Accounts Manager to lead the global expansion of Oracle Simpho...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.