Account Manager

Acosta Group • Burbank, CA • 16h ago

DESCRIPTION

This role is responsible for leading and managing the execution of local and state-level marketing and field service programs. It involves strategic planning, operational oversight, team leadership, and client relationship management to ensure high-performance delivery and continuous growth. You'll set the direction for your team, align services to ensure seamless execution, and identify ways to enhance margin and expand business with existing clients. You'll collaborate cross-functionally to implement best practices and meaningful metrics that drive results.

Compensation: $70,000 plus up to $1,500 bonus

Contract 7/28-12/31, 2025 (possible extension)

RESPONSIBILITIES

Design, management, and execution of local and state program execution

Creating and activating fully integrated marketing campaigns that bring clients brands to life in a variety of ways

In-market visits to conduct work-with's which might require overnight stay

Attendance of internal mosaic meetings

Attendance of external client meetings

Manage day to day operations of the field service specialist team

Track work and manage goals of direct reports

Audit field and system work

Define, monitor, and give feedback on key performance metrics, provide overall direction to the team and take appropriate actions when metrics are not met

Work with direct reports and internal support services to ensure that the services are aligned to deliver the perfect visit and that the services are effectively delivered

Set the short- and long-term strategic direction for the team and identify the necessary services and resources required to implement the strategy

Continually look for opportunities to grow revenue and gross margin with existing client

Work within team and Sr. Directors to identify and implement best practices

Administrative oversight (HR, recruiting, accounting, legal)

Serve as the primary contact for National and regional clients

Provide weekly status updates on program results/personnel, client program reporting and reviews

Direct management of 10-15 individuals

Challenge and manage a team of in-field Field Service Specialists

Be responsible for operational and financial performance and for organic growth of a single program or multiple small programs

Work closely with other key account team partners to determine meaningful business metrics for the program and help to build reporting around it to drive the business

Crisis management - identify field issues and develop solutions

Tracking and maintaining all event budgets, responsible for the bottom-line delivery of your project

Drive revenue growth with existing clients and generate new business opportunities

Miscellaneous duties as assigned.

QUALIFICATIONS

Program Leadership & Strategy : Proven ability to design, manage, and execute large-scale marketing and field operations at both local and state levels, with strategic vision and hands-on oversight.

Team & Talent Management : Experience leading field teams including hiring, coaching, performance tracking, and aligning operations to business goals.

Client Engagement : Skilled in serving as the primary point of contact for national and regional clients, providing strategic counsel and consistent reporting.

Operational Excellence : Strong background in managing logistics, in-market visits, auditing systems and fieldwork, budget tracking, and resolving crisis situations effectively.

Marketing Expertise : Deep understanding of integrated marketing campaigns and brand activation across various platforms.

Cross-functional Coordination : Able to work with internal departments and senior leadership to implement best practices and ensure seamless service delivery.

Performance & Growth Focused : Sharp analytical skills to define and monitor key metrics, with a proactive mindset for optimizing revenue, margin, and business outcomes.

Administrative Acumen : Familiarity with HR, legal, accounting, and recruiting oversight within a program management @context.

ABOUT US

Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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DiscoverYourPath

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Wholesale

Position Type: Full time

Business Unit: Marketing

Salary Range: $70,000.00 - $70,000.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 7080

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