Service Manager

Service Experts • Cincinnati, OH • 14h ago

Position Title: Service Manager Reports To: Field Operations Manager, AGM, General Manager Status: Full-time, Regular position Category: HVAC Location Name: Engineering Excellence Location Address: 4360 Glendale Milford Rd, Blue Ash, OH, 45242 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: Responsible for overseeing all service operations, including team leadership, financial performance, and operational excellence. This role requires a dynamic leader who can manage complex projects while driving profitability and maintaining high standards of safety and quality. Key Responsibilities:

Lead and develop a team of 25+ technicians, coordinators, supervisors, and support staff

Own P&L responsibility for install operations

Monitor budgets and KPIs, ensure adherence to financial targets

Resolve billing problems of a technical nature

Collect, correct and submit timesheets; Timestamp all tickets in Service Titan

Verify all jobs have had permits pulled and file all permits accordingly

Work with 3rd party vendors and coordinate with customers to ensure any damages incurred during install are handled to the customers satisfaction

Be available by phone during evening and weekends to ensure all operations are running smoothly

Monitor equipment and parts purchasing within department to ensure accuracy of department budgets

Participate in new hire interviews to ensure proper staffing

Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness

Trains employees on company processes and procedures, and safety rules and practices

Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

Ensures company property, vehicles, and tools are being used, maintained and properly accounted for

Represent the company professionally, honestly, and ethically in all business matters and activities

Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the Branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities

Demonstrates leadership to the field staff in the areas of customer focus and customer service, following company policies, procedures, and safety guidelines

Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.

As needed to meet customer needs, performs service, maintenance, and installation work.

Performs similar/other duties as needed or assigned.

Desired Skills and Qualifications:

Management/Leadership experience required

High school diploma or GED with additional training in HVAC with NATE certification preferred.

Five years' experience servicing or installing residential heating, air conditioning, and ventilation equipment.

Must possess all valid licensing or certification as required by fe

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg1MzE4LjEwNTA4QHNlcnZpY2VleHBlcnRzY29tcC5hcGxpdHJhay5jb20

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