Customer Service Representative

Beacon Hill Staffing Group, LLC • Eden Prairie, MN • 9h ago

Job Summary: A Beacon Hill client in the industrial tooling sector is seeking Customer Service Representatives to support assigned accounts by managing the order process, delivering exceptional customer service, and providing accurate product and pricing information. These individuals will play a critical role in supporting customer satisfaction and driving business continuity across internal teams. This is an exciting direct hire opportunity that is onsite in Eden Prairie MN. Key Responsibilities: Represent and uphold the core values of the client organization in all interactions Build strong relationships with assigned customers through regular communication and occasional onsite visits Work closely with purchasing to support customer product selections and provide recommendations based on needs and technical specifications Communicate the benefits of stock products versus non-stock or competitive options Accurately enter and manage orders, ensuring timely and efficient processing Provide customers with clear information on pricing, availability, shipping, and terms at the time of order Proactively address order exceptions including backorders, substitutions, and rush requests Resolve customer issues including pricing discrepancies, returns, credits, and order errors Maintain strong product knowledge and stay informed on industry trends and competitor offerings Collaborate regularly with sales representatives and account managers to ensure customer alignment Attend team and sales meetings as required Required Skills & Competencies: Strong verbal and written communication skills Excellent customer service and interpersonal abilities Detail-oriented with strong organizational skills Effective time management and multitasking capabilities Strong problem-solving skills and the ability to work in a fast-paced environment Ability to work independently and collaboratively across teams Education & Experience: High school diploma or equivalent required At least 2 years of successful customer service experience Industrial sales or distribution experience strongly preferred Experience with WebUI/Infor is a plus Proficiency in Microsoft Office SuiteBeacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicableagency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM) Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk3MDU2LjEwNTA2QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ

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