Manager, Quality Assurance

TTEC • Malta, NY • 2d ago

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Manager working onsite in Malta, NY you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You'll be Doing

Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience? You'll support and motivate your team to make sure they're on track to meet goals. Your flexibility will help you work to answer questions, resolve issues, and interpret data. From there, you'll use your honest and empathetic manner to motivate team leads and associates through helpful training and tips to help them succeed in quality customer experience on every call.

You'll report to the Director, Quality Assurance. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You'll

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects

Bring your time management and organizational skills to manage multiple, complex, on-going tasks while monitoring absence and attendance of your team

What You Bring to the Role

Minimum 1 year call center or equivalent work experience

Continuously promoting a performance-driven culture and always work towards reaching for amazing

Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks

A solution-oriented mindset to ensure happy customers

Understand, interpret, and manipulate data for reporting

Consistently mentoring and inspire others

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

Compensation

The anticipated range is $110,000 - $115,000/annual salary. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

LI- Onsite

Title: Manager, Quality Assurance

Location: NY-Malta

Requisition ID: 044OT

TTEC

Go to Apply

Share this job

Similar Jobs

Warehouse Clerk

Sysco • Clifton Park, NY • 16h ago

Management & Administrative

NIGHT SHIFT Sun-Thur 4:30pm - 1am RESPONSIBILITIES Run reports necessary for the night's workload (Special instructions, Special Orders Item, Handstack Report). Examine all double-check customers and have the loads reser...

16h ago

Go to Apply

Warehouse Clerk

Adecco US, Inc. • Ballston Spa, NY • 1d ago

Management & Administrative

Job Title: Warehouse Clerk - Manufacturing Location: Ballston Spa, NY Job Type: Full Time Reports To: Warehouse Manager Job Summary: We are looking for a dependable and organized Warehouse Clerk to support warehouse and...

1d ago

Go to Apply

SMTS Customer Engineering

GLOBALFOUNDRIES U.S.2 LLC • Ballston Spa, NY • 3d ago

Management & Administrative

About GlobalFoundries:GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world's most inspired technology compan...

3d ago

Go to Apply

Key Account Manager II

Advantage Sales & Marketing • Schenectady, NY • 4d ago

Management & Administrative

Key Account Manager IIJob Locations US-NY-SchenectadyPrimary Posting Location : CitySchenectadyPrimary Posting Location : State/ProvinceNYPrimary Posting Location : Postal Code12301Primary Posting Location : CountryUSReq...

4d ago

Go to Apply

Administrative Assistant 1 / Trainee 1 / Trainee 2

New York State Civil Service • Cohoes, NY • 4d ago

Management & Administrative

NY HELP Yes Agency Civil Service, Department of Title Administrative Assistant 1 / Trainee 1 / Trainee 2 Occupational Category Clerical, Secretarial, Office Aide Salary Grade NS Bargaining Unit ASU - Administrative Servi...

4d ago

Go to Apply

Administrative Assistant 1 / Trainee 1 / Trainee 2

NYS Department of Civil Service • Cohoes, NY • 4d ago

Management & Administrative

Duties Description Employee Health Service (EHS) is responsible for medical examination services, including pre-employment, fitness-for-duty / return-to-work, and occupational health examinations, for all New York State...

4d ago

Go to Apply

Customer Service Associate

Walgreens • Schaghticoke, NY • 5d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5d ago

Go to Apply

Operations Manager

CVS Health • Cohoes, NY • 6d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

6d ago

Go to Apply

Data Entry Specialist

Aston Carter • Schenectady, NY • 1w ago

Management & Administrative

About the Role: We're looking for a detail-driven Data Integrity Clerk to join our team and play a key role in maintaining the accuracy of cost and allowance data that directly impacts store operations. This is an excell...

1w ago

Go to Apply

Global Commodity Analyst - IT Procurement

GLOBALFOUNDRIES U.S.2 LLC • Ballston Spa, NY • 1w ago

Management & Administrative

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.