Student Account Specialist

North Central College, IL • Naperville, IL • 4d ago

Employment Status: Staff

Description of Key Responsibility:

Responsible for the processing of student billing, maintaining auto-billing tables and refund schedules in the Colleague system and updating student billing on a weekly basis.

Provide information and answer inquiries from students, parents, faculty, administration and staff relating to student accounts and billing.

Receipt and reconcile online payments on a daily basis

Reconcile credit card, check and cash receipting daily

Receipt student account monies on a daily basis with quality customer service and professionalism

Receipt monthly collection payments and reconcile collections accounts

Process student refunds on a weekly basis

Prepare direct billing statements for all sponsor billing and special billing statements for student as requested

Adjust student accounts for special billing such as parking fines, library fines, policy violations, and late payment fees

Send out delinquent statements on a monthly basis

Post Financial Aid awards to student accounts

Add and release holds prior to semester registration and graduation

Provide information and answer inquiries from students, parents, faculty, administration and staff relating to student accounts and billing.

Participate in new student orientation events

Assist in the annual preparation of the IRS 1042-S and 1098-T tax forms

Demonstrate a strong commitment to continuous quality improvement

Support the College's mission, mission and values, and contribute to the advancement of the College's Strategic Plan

Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion

Perform other duties as assigned

Education/Training:

A high school diploma is required. Some college-level training in accounting, with experience in cashiering, accounts receivable and/or accounts payable, is preferred.

Experience:

At least two years' experience in general office/clerical, accounting and customer service. Experience with Ellucian Colleagueand/or TouchNet payment systems is preferred..

Position Summary:

Under the supervision of the Student Accounts Supervisor, coordinate student tuition and fee related billing, collection of amounts due and recording payments and adjustments to tuition accounts. Receive and process payments made to the College on a daily basis and balance the transactions to system generated reports, which indicate the status of accounts. Assist students, parents Alumni, friends of the College, faculty and staff in a friendly and welcoming manner. Analyze variances between the general ledger and sub-systems for student accounts. This position is highly customer focused.

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