Customer Service Support Specialist- onsite

Data Recognition Corp • Maple Grove, MN • 8h ago

DRC is one of the largest educational assessment and curriculum/instruction companies in the industry. Summary: The Customer Service Support Specialist position serves as the first technical point of contact for DRC Clients. This position is responsible for providing professional, high-level Customer Service by delivering technical information/instruction and resolving issues related to test administration, reports, client-specific testing policy, personal computers, and networks as they relate to DRC's applications. This position serves as a positive influence in a rapidly changing environment. Essential Position Responsibilities: Receive, respond to, and resolve inbound Client contacts on DRC products, including NON-Technical issues as needed Manage unresolved incidents utilizing appropriate resources within required timelines Performs and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality, and overall customer satisfaction Required to achieve several certifications throughout training and contract duration Coordinate internal resources as necessary to ensure effective resolution Document and communicate to appropriate resources any recurring/critical client issue received Write, edit, and proof project documentation, email, and Knowledge articles Knowledgeable about assigned Clients, service offerings, policies/standards, and processes Preferred Qualifications: High School Diploma/GED equivalent; Associate degree preferred 1-3 years of technical support experience in a non-scripted inbound Customer Contact Center Exceptional verbal and written communication skills Strong problem-solving and analytical skills Strong time management skills Demonstrated interpersonal and teamwork skills Proven technical skills with a strong familiarity with Microsoft Office Suite Essential Job Requirements: Report to work promptly when scheduled and adhere to DRC temporary agent conduct and behavior expectations Be able to work under supervision and incorporate feedback to improve performance Relate effectively and work respectfully with diverse work groups Ability to consistently perform well during times of increased workload Manage multiple job functions simultaneously Other duties as needed Physical Requirements: Ability to sit and/or stand for up to 8-hour periods of time Ability to look at a computer monitor, and utilize a keyboard and/or mouse for up to 8 hours per day Ability to lift up to 15 pounds as necessary The Employer retains the right to change or assign other duties to this position. DRC offers a comprehensive benefits program that allows employees to make choices that best meet their current and future needs. We offer many benefits, including medical, wellness, dental, and vision insurance, a 401(k), flexible spending and health savings accounts, short and long-term disability insurance, and life insurance. DRC also offers a generous paid time off policy and community service leave. Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The salary range is a guideline. Compensation will be based on skills, knowledge, and experience. Data Recognition Corporation is an Affirmative Action/Equal Opportunity Employer, M/F/Disabled/Veteran

Similar Jobs

Operations Excellence Manager

Daikin Applied • Plymouth, MN • 7h ago

Management & Administrative

Make your mark at the world's largest HVAC company Daikin Applied is seeking an Operations Excellence Manager who provides management and guidance of process improvement programs, thus enhancing the skill sets and improv...

7h ago

Go to Apply

Customer Service Representative

BWAY • Minneapolis, MN • 7h ago

Management & Administrative

JOB DESCRIPTION Responsibilities: Establish relationships with customers by communicating and resolving issues. Responsible for order entry and/or maintenance for assigned accounts. Review plant delivery schedules versus...

7h ago

Go to Apply

Client Success Specialist (B2B)

Element Fleet Corporation • Minneapolis, MN • 7h ago

Management & Administrative

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our p...

7h ago

Go to Apply

Entry Level Environmental Consultant/Geologist

RAMBOLL US CONSULTING INC • Edina, MN • 7h ago

Management & Administrative

Company Description Applicants must be currently authorized to work in the United States on a full-time basis. No sponsorship is available for this position. Ramboll, invites you to bring your geology and environmental f...

7h ago

Go to Apply

Technical Project Manager 2

Deluxe Corporation • Minneapolis, MN • 8h ago

Management & Administrative

Deluxe Corporation seeks a Technical Project Manager 2 in Minneapolis, Minnesota. Job Description: The Technical Project manager 2 will be responsible for the successful execution of complex strategic projects using Agil...

8h ago

Go to Apply

Senior Manager, Business Process Improvement

Boston Scientific • Arden Hills, MN • 8h ago

Management & Administrative

Additional Location(s):US-MA-Marlborough; Costa Rica-Coyol; Costa Rica-Heredia; US-MN-Maple Grove Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance At Boston Scientific, we'll give...

8h ago

Go to Apply

Senior Manager, Business Process Improvement

Boston Scientific • Arden Hills, MN • 8h ago

Management & Administrative

8h ago

Go to Apply

Oracle Cloud Supply Chain Manager

Deloitte • Minneapolis, MN • 8h ago

Management & Administrative

Today's chief financial officers (CFOs) and financial executives are being asked to improve business performance and shareholder value, along with operational effectiveness and efficiency. Deloitte Oracle Cloud Supply Ch...

8h ago

Go to Apply

Oracle Cloud Supply Chain Senior Consultant

Deloitte • Minneapolis, MN • 8h ago

Management & Administrative

8h ago

Go to Apply

Sales Manager

Great Wolf Lodge Minnesota • Minneapolis, MN • 8h ago

Management & Administrative

Job Description Pay: $60000 per year - $60000 per year This position is bonus eligible At Great Wolf the Sales Manager strategically targets high margin sales opportunities and converts those opportunities to sales wins,...

8h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.