Event Manager

Marriott • Aliso Viejo, CA • 8h ago

Additional Information

Job Number 25113839

Job Category Event Management

Location Renaissance ClubSport Aliso Viejo Laguna Beach Hotel, 50 Enterprise, Aliso Viejo, California, United States, 92656VIEW ON MAP (https://www.google.com/maps?q=Renaissance%20ClubSport%20Aliso%20Viejo%20Laguna%20Beach%20Hotel%2C%2050%20Enterprise%2C%20Aliso%20Viejo%2C%20California%2C%20United%20States%2C%2092656)

Schedule Full Time

Located Remotely? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Leisure Sports Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

RENAISSANCE CLUBSPORT

Orange County's premier resort style Hotel and Sports Fitness club is seeking to discover engaging ambassador to join the Event Operations team. Renaissance ClubSport is a unique concept featuring a 174-room boutique style Four Diamond Hotel, 6,000 sq. ft. Meeting Space, 75k sq. ft. Sports Fitness Club, Day Spa, Bistro, Deli, Sports Bar and Lounge. The Sports Fitness Club includes an aquatic center featuring a 25-yard lap pool, exercise pool, adult outdoor spa and children's area, which includes a wading pool, children's outdoor spa and Splash Park.

EVENT MANAGER

MISSION

Achieve banquets and catering sales goals on a monthly basis. Service all banquet functions, whether booked by group rooms or by catering and supervise the events operations team. To follow all Renaissance ClubSport standard operating procedures and policies to ensure that all events are executed flawlessly, with consistently high levels of customer service, laying the foundation for customer loyalty.

REPORTS TO

Hotel General Manager

PRIMARY RESPONSIBILITIES

Contact client within 72 hours of event turnover from Sales or Catering

Detail EO's and send to client for signature

Upgrade and up-sell catering menus

Utilize corporate event planning packages and spa packages

Be aware of the forecast and budget, and where we need to fill holes; be profit minded

Finalize rooming list and guarantees

Ensure proper credit for direct billing; secure a method of payment

Process rooming list; complete all changes and cancellations for groups; prepare group guest lists prior to arrival and release rooms as necessary

Ensure all agreements or contracts are correct and distributed to all appropriate parties

Identify and fill client needs for event space, audio visual and catering

Contact client 72 hours prior to event to confirm arrangements and obtain final guarantees

Inspect operations daily

Maintaining a high level of customer satisfaction and quality standards

Conducting site inspections for prospective customers

Contact client within 24 hours of event for feedback and to thank them for their business

Send client thank you letter with meeting planner survey

Hold file for 30 days or until billing is finalized

Process all travel agent commission check requests for all group room blocks

Be familiar with honored guest and Marquis procedures if applicable

Have knowledge of advance deposits procedures, posting checks in PMS prior to group arrival

Maintain a close working relationship with Culinary Team, Event Operations, Director of Food and Beverage, and Revenue Management

Identify and recommend new ideas, methods, and markets

Other responsibilities or projects as assigned by the Hotel General Manager

ESSENTIAL PHYSICAL REQUIREMENTS

Qualified candidates, with or without reasonable accommodations, must be able to:

Write, speak, read, hear and see

Type and operate computer

Perform repetitive telephone work

Bend and lift up to 30 pounds

Set-up and take-down light equipment

To drive an automobile

DRIVERS OF SUCCESS

Personable, Friendly Demeanor

Customer Service Obsession

Attention to Detail, Commitment to Quality

Communication Skills

Organization Skills, Ability to Handle Multiple Tasks

Computer (word processing, spreadsheet, PMS, MARSHA, SFA and Delphi) Skills

Professionalism, Responsibility

JOB RELATED EXPERIENCE

Marriott full-service property software systems knowledge

Sales/Events Coordinator

Front Office/Front Desk

Health Benefits (Medical, Dental, Vision, HSA and FSA), Childcare, 401(k) Plan, 401(k) Plan Company Match, Sports Club Membership, Marriott Associate Room Rate Discount and more...

The salary range for this position is $70,000 to $80,000 annually.

This company is an equal opportunity employer.

frnch1

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