Operations Manager
Fort Worth, Texas
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Job Description:
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
LOB: Document Imaging Indexing Vault Operations (DIIVO) is a dynamic organization committed to delivering accurate and efficient document handling for internal and external customers. We specialize in situations that require a high attention to detail, management of risk, and adjustments for unique products. DIIVO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth. DIIVO is committed to continuous improvement of their processes and skill development for their employees.
Job Description:
This job is responsible for leading an operations team in DIIVO. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include overseeing day-to-day activities of employees, including executing document imaging.
Responsibilities
As a member of the DIIVO Imaging leadership team, an Operations Team Manager:
-Aligns bank priorities and strategies to employee metrics and goals, evaluates employee performance, and strives to recognize, encourage, and improve team performance to support an inclusive work environment
-Oversees end-to-end workstream processes and ensures adherence to bank and regulatory policy and procedures
-Implements improvements to drive growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectiveness
-Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational Excellence and employee development
-Develops and analyzes procedures to enhance unit and/or product-related activities and may oversee budget and expense management, reporting, and forecasting for designated areas
-Nurtures employee development with effective feedback and career planning conversations
-Actively participates in routines and practices to accurately assess key performance indicators and executes on actions needed to improve and maintain the health of the operation and the employee experience
-Makes sound judgements based on data to balance risks with rewards, maintain control discipline, and respond to change
Experience | Qualifications | Knowledge
Minimum of 1 year direct leadership or management experience (preferably in an operations or production environment)
-Ability to leverage data and reporting to manage inventory and service level agreements
-Ability to combine observations with analysis of reporting to diagnose positive and negative patterns (individual and team level)
-Well-organized and able to manage competing priorities and deadlines
-Strong relationship management skills to build and maintain credibility and influence with teammates, support partners, leadership, and stakeholders
-Ability to show genuine concern and build rapport with associates, invest in our teammates, drive Great Place to Work culture
-Effective communication skills (verbal & written)
-Strong analytical and problem resolution skills
-Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Desired Skills:
-Experience with CMOD (Content Manager OnDemand), CDOL (Client Document Online), or TrustWeb applications
-Experience with microfiche/microfilm media or hardware
-Familiar with quality assurance routines
-Previous experience in document imaging or retention and retrieval
Skills
-Attention to Detail
-Collaboration
-Business Operations Management
-Performance Management & Coaching
-Talent Development
-Leadership Development
-Process Management
-Relationship Building
-Hiring and Onboarding
-Operational Excellence
-Policies, Procedures, and Guidelines Management
-Process Design
-Risk Management
-Workforce Analytics
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America's Drug-free Workplace and Alcohol Policy, CLICK HERE .
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
