Customer Service and Support Lead

Thruway Fasteners, Inc. • Duluth, GA • 4d ago

Thruway Fasteners, Inc. is one of the leading distributors of industrial products, supplying hundreds of original equipment manufacturers in 40 states and 28 countries. We help customers increase efficiency, drive growth, and rapidly respond to unique business challenges and opportunities. Thruway utilizes custom technology applications and vast industry specific knowledge to develop unique and flexible product management solutions. Headquartered in North Tonawanda, NY, Thruway has six branch locations across New York, Pennsylvania and Georgia.

POSITION SUMMARY

The Customer Service Support Lead is the day-to-day go to customer service person for our Key, Target and Key-Sub customers. This individual is a generalist that can perform all the duties of managing their assigned customers; quoting, application questions, follow up, expediting, sales orders and sales returns. Adept at handling all customer needs including: problem solving, time management skills, processing orders and capable of closing the sale. Must be able to understand customers, stay calm, handle surprises, know when to elevate a challenge to a supervisor and work under pressure.

ESSENTIAL FUNCTIONS

Solving customer needs, complaints and problems positively, quickly, proficiently and professionally. Customers view this person as their "trusted advisor". Maintain strong relationships with customers

Proficiently at contract review, process sales orders via Thruway systems and prepares quotes for customers with proper documentation

Understands the concept of landed cost and can price quotes with appropriate General Manager percentage to remain competitive and maintain profitability

Understands benchmarks to make request for quotes competitive to the customer Quote repeat-buy product with primary and secondary vendors through phone calls, email or web portals. Always use Thruway's purchase order system

Follow up on quotes to determine missed opportunities

Reading prints, specifications and contract

Understand and communicate customers' needs and requirements to internal departments in a professional and efficient manner

Creates/manages price workbooks and sales sheets for customer within Thruway system

Product knowledge to facilitate providing the customer with the right product for their application at the best price

Effectively manage delivery dates through internal system and customer web portals

Continually review customer usage vs. inventory to meet promise dates and ensure accurate data entry

Read, follow and understand all necessary work instructions and procedures of Thruway's quality management system. Foster company cultural belief that quality is every employee's responsibility

Strives to meet Thruway's published performance metrics for the organization including but not limited to: inventory turns, inventory on hand, on time performance and parts per million

REQUIRED COMMUNICATION SKILLS

This individual must possess a positive attitude and excellent communication skills that will allow for constant interaction with a cross section of Thruway staff and functions from various departments.

Excellent listening and reading comprehension skills

Attention to detail and accuracy

Be a great team player that proactively helps others as needed

KNOWLEDGE, SKILLS & ABILITIES

Self-starter with outgoing personality, positive attitude, and great interpersonal skills.

Proficient use Microsoft Office suite: word and excel

Skilled at working thru conflict constructively

Excellent time management and ability to multitask

Proficient understanding of customers portal systems

Meticulous attention to detail

Maintains professional demeanor and appearance at all times

Proficient knowledge of manufacturing environments and Electro/Mechanical hardware

Proficient understanding of all required Work Instruction, Procedures and the Quality Manual related to job functions. Offers suggestions for improvement to Management.

Possession of Valid Driver's License

WORK ENVIRONMENT

Occasional travel to other branches, suppliers and training

Multi-tasking fast paced environment

Sitting 80% of time, standing and movement 20% of time

Synchrony • Alpharetta, GA • 1d ago

Management & Administrative

Job Description: Role Summary/Purpose: This role will be a critical member of the Belk portfolio team and will lead and manage efforts required to support cobrand and existing cardholder campaign execution as well as be...

1d ago

Go to Apply

Supply Chain Operations Manager - Distribution Center

The ODP Corporation • Buford, GA • 1d ago

Management & Administrative

Overview Shift start time: 1:00 pm Department/Area : Replenishment & Stocking VEYER is a Fortune 500-scale fulfillment leader with 40+ years of supply chain expertise, operating 40 North American warehouses in suppor...

1d ago

Go to Apply

Service Business Development Representative

Hendrick Automotive Company • Buford, GA • 1d ago

Management & Administrative

Rick Hendrick Chevrolet of Buford Location: 4490 S. Lee St, Buford, Georgia 30518 Summary: Primarily responsible for lead generation activities in support of the company's sales and service goals. Supervisory Responsibil...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.