Front Desk Supervisor, Yavapai Hotel

Delaware North • Grand Canyon, AZ • 2w ago

The opportunity

Delaware North Parks and Resorts is seeking a full-time Front Desk Supervisor to join our team at Yavapai Hotel in Grand Canyon, Arizona. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

Pay

$18.00 - $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

Health, dental, and vision insurance*

401k with company match*

Paid vacation days and holidays*

Paid parental bonding leave*

Tuition or professional certification reimbursement*

Weekly pay

50% off food in our restaurant, tavern, coffee shop, and deli

20% off retail and grocery items

Referral bonus - earn $200 for each eligible referral

Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Life at the Grand Canyon

Every day can be an adventure when you live and work at Grand Canyon National Park. Join our global team helping guests enjoy this natural wonder. Whether you want to work for a season or make the Grand Canyon your home, we have opportunities for anyone wanting to live and work in a National Park!

Variety of low cost housing available for $50 - $75/ week including wi-fi, satellite TV, and all utilities

Free laundry facilities

Healthy work-life balance

Community recreation center with gym and monthly outings

Tons of activities with the South Rim of the Canyon only minutes away including camping, hiking, river rafting, star-gazing, and museums

What will you do?

Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions

Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints

Implement policies, procedures, and service standards in conjunction with management

Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members

Coordinate guest needs with housekeeping department

More about you

At least 2 years' experience in front desk with property management systems preferred

Prior supervisory experience preferred

Should be computer literate in MS Office programs

Must be fluent in English language both spoken and written

Excellent interpersonal communication skills in person and by phone

Must be able to multitask and function in a professional manner while under pressure

No college degree required

Physical requirements

Stand and walk for entirely of shift, twist, crouch, bend at the waist repeatedly

Some stair climbing, will push and pull cart

Ability to lift and carry a maximum of 25 pounds on occasion

Visual and manual dexterity to operate computer and grasp items

Shift details

Day shift

Evening shift

Holidays

Monday to Friday

Weekends

Overtime as needed

Who we are

Delaware North's operations in Grand Canyon National Park offer the opportunity to experience living and working in one of the natural wonders of the world. We provide a variety of employee housing options including shared trailers, apartments, dorm rooms, and houses, with amenities including a community center, free internet, workout, and recreational equipment. We also offer team member food and retail discounts.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

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