Grocery Technology Vendor Account Manager, Grocery Technology Vendor Account Management

Amazon • Austin, TX • 6h ago

Description

Join Amazon's Worldwide Grocery division as a Program Manager and help transform how Whole Foods Market and Amazon Fresh manage critical technology vendor relationships! In this exciting role, you'll work with a dynamic team that oversees a grocery technology vendor portfolio, driving improvements in vendor service delivery and operational efficiency.

Key job responsibilities

Support the management of vendor relationships and assist with tracking service delivery metrics

Implement and maintain vendor account strategies developed by senior team members

Monitor and report on vendor SLA performance and compliance

Assist in developing and maintaining Standard Operating Procedures (SOPs)

Track and document vendor issues and escalations - Prepare regular performance reports and business reviews

Collaborate with cross-functional teams to resolve operational challenges

Support process improvement initiatives

Help maintain vendor documentation and playbooks

Assist with vendor communication and relationship management

A day in the life

Our team serves Amazon's grocery stores, ensuring customers are delighted with smooth checkout experiences on every trip to the store.

On a typical day, you will:

Monitor and analyze vendor performance metrics, focusing on SLA attainment

Collaborate with cross-functional teams to identify areas for improvement

Maintain and update vendor documentation, including SOPs for various support scenarios

Regularly review performance metrics and operational challenges with vendors

Prepare business reviews

Maintain visibility and accountability in vendor support processes

This role provides an excellent opportunity to learn vendor management while contributing to the operational excellence of Amazon's grocery store technology infrastructure.

About the team

Grocery Technology Operations and Support enables grocery experiences through innovative checkout systems, reliable infrastructure, and dedicated support. Leveraging our physical retail expertise, we provide technology solutions and services that optimize operations and create value for all stakeholders.

Adaptability. We embrace change, staying agile and resilient as we innovate and grow.

Empathy. We assume positive intent and honor diverse experiences and perspectives.

Be Bold. We champion new ideas and challenge the status quo.

Excellence. We deliver efficiently without compromising quality.

Respect. We respect and value every voice from customers to colleagues to partners.

Collaboration. We succeed together, actively sharing knowledge and engaging stakeholders.

Basic Qualifications

2+ years of program or project management experience

Bachelor's degree or equivalent

Excellent written and verbal communication skills

Preferred Qualifications

Experience in a highly analytical, results-oriented environment with cross functional interactions

Experience with basic data analysis, reporting, and interpretation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon

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