Customer Support Account Manager

Eaton Corporation • Bethel, CT • 8h ago

Eaton's IS AER FED division is currently seeking a Customer Support Account Manager. This position will be located at our Bethel, CT facility.

The Customer Support Account Manager will manage a portfolio of customer accounts. In this role, you will coordinate across functional disciplines to achieve order requirements and manage internal performance against customer requirements in accordance with contract obligations, terms and conditions. Additionally, you will ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations and develop and maintain relationships that foster additional growth opportunities and strengthen customer loyalty.

The expected annual salary range for this role is $82500.03 - $121000.04 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

Function as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility. Perform contract review of all orders for customer requirements to ensure Order Administration is processing orders per negotiated requirements including exporting requirements. Assure compliance with all export control regulations-ITAR and coordinates with Global Trade Management (GTM) as required. Accountable for ensuring orders are received into the ERP system and/or other support databases. Accountable for ensuring demand alignment. May perform Order Administration, as required. Accountable for ensuring that the customer's supplier web-based purchasing systems' requirements are being fulfilled. Interface with Order Administration to ensure customer requirements are met and completed. Interface with customer to mitigate exceptions to meeting customer requirements. Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers' needs. Prepare quotations and longer term agreements for legacy business. Support the internal activities of all departments involved in achieving customer commitments. Represent Eaton in delivering plant recovery plans. Assess market channel delivery options (direct or through distribution) through pre-defined criteria. Support in negotiating contract pricing, delivery, administrative requirements and conditions ensuring compliance with Eaton's policies, terms and conditions from proposal through shipment. Manage Customer Metrics - Customer Complaint Process and keep customer database updated with all activities and maintain all records for account responsibility. Assess current practices for continuous process improvements and support continuous improvement meetings and events.

Qualifications:

Required (Basic) Qualifications:

High School Diploma or GED from an accredited institution. Minimum of one (1) year experience in a customer facing role. Must be legally authorized to work in the United States without company sponsorship, now or in the future. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. No relocation benefit is being offered for this position. Only candidates within a 60-mile radius of Bethel, CT will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

Bachelor's degree from an accredited institution.

Position Success Criteria:

Attention to detail. Ability to confirm contractual agreements/terms are met through utilization of contracts matrix. Knowledge of FAA requirements for repair and PMA purchases. Knowledge of CAS/TINA requirements. Knowledge of D-Trade requirements.

LI-CB3

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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