Back to Jobs search

Service Delivery Manager - ServiceNow

CACI International • Chantilly, VA • 4h ago

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity:

Come join our CACI team to be part of an innovative fast-paced highly technical IT team as a ServiceNow Service Delivery Manager in support of the EITaaS contract for the United States Air Force.

Responsibilities:

Provide effective leadership to a team of architects, developers, business analysts, and testers focused on meeting service commitments to federal customers and program mission partners.

Lead engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, ensuring a positive customer experience from initial discussions through solution presentation and implementation.

Maintain continuous lines of communication with stakeholders and program leadership regarding project status, risks/mitigation strategies, issues, and timelines.

Collaborate and communicate across teams to deconflict technical direction and promote awareness/alignment of system releases

Identify and cultivate relationships with key government clients, partners, and industry collaborators.

Establish and manage technical and functional teams.

Engage in workshops to gather requirements and validate solutions to verify interpretation of the client's needs.

Provide strategic guidance for implementing ServiceNow solutions (ITSM, ITOM, SPM, etc.) in a dynamic environment.

Understand and drive process optimization, efficiencies and productivity

Assist with development of the long-term strategy and strategic direction for the ServiceNow Services

Drive process optimization, efficiencies and productivity.

Qualifications:

Required:

Ability to obtain/maintain Secret clearance.

15+ Years of relevant experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience). 5+ years Industry experience providing ServiceNow Leadership

Good understanding of ServiceNow architecture concepts

Proven experience with key technologies relevant to the ServiceNow integrations and security framework

Demonstrated experience working with the ServiceNow platform (e.g., ITSM, SPM, ITOM)

Ability to manage development and platform administration teams.

Strong project management experience that follows an Agile methodology with programs of similar scope and complexity

Experience creating and maintaining product/technology roadmaps specific to ServiceNow

Proven experience leading ServiceNow engagements through design, development, implementation and operations and maintenance cycles.

Desired:

Agile or Scrum Master certification

Project Management Professional (PMP) certification or project scheduling experience

Experience supporting Federal government project

Experience working in a dynamic, multifaceted environment

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$98,500-$206,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Similar Jobs

Housekeeper-Team Lead

Five Star Elite Inc • Annandale, VA • 5h ago

Retail & Hospitality

Housekeeper-Team Lead. 10 temporary, full-time positions. 10/01/2025 to 12/20/2025. Five Star Elite located at 3714 Mount Airey Lane, Annadale VA. Karman@fivestarelite.us No minimum education, 12 months experience requir...

5h ago

Go to Apply

Space Launch Facility Electrical Engineer

QinetiQ US • Chantilly, VA • 5h ago

Retail & Hospitality

Company Overview We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much...

5h ago

Go to Apply

OPERATIONS ASSISTANT MANAGER

Dollar Tree • Vienna, VA • 1d ago

Retail & Hospitality

Store Dollar Tree Work where you love to shop! Dollar Tree is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today. We offer generous benefits, flexible work schedules and...

1d ago

Go to Apply

OPERATIONS ASSISTANT MANAGER

Dollar Tree • Sterling, VA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Assistant Warehouse Manager

Reyes Holdings • Manassas, VA • 1d ago

Retail & Hospitality

Position Responsibilities: The Assistant Warehouse Manager is accountable for the supervisory functions of the shift and department assigned As an Assistant Warehouse Manager, you will coach and lead the warehouse team t...

1d ago

Go to Apply

$500 Bonus - Spanish Bilingual National Assistance Contact Center Professional -$18.00/hr El Paso (SEASONAL)

General Dynamics Information Technology • Fairfax, VA • 2d ago

Retail & Hospitality

Req ID: RQ201377 Type of Requisition: SCA Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: SCA Skills: Call Center,Customer Service,Data Entry Experience: 0 + years of related e...

2d ago

Go to Apply

Assistant Store Manager

Extra Space Storage • Chantilly, VA • 2d ago

Retail & Hospitality

As an Assistant Store Manager , you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages , a great work/life balance , and career and development opportunit...

2d ago

Go to Apply

Space Launch Facility Electrical Engineer

QinetiQ • Chantilly, VA • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Electrical Engineer w/OCONUS Travel

Nightwing • Sterling, VA • 3d ago

Retail & Hospitality

Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our capabilities include cyber...

3d ago

Go to Apply

Team Member

Wegmans • Mclean, VA • 4d ago

Retail & Hospitality

Schedule: Part time Availability: Applying To This Requisition Allows You To Be Considered For Multiple Opportunities. Please Provide As Much Availability That Works With Your Schedule. Shifts start as early as 6am Age R...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.