The franchised Ramada by Wyndham location in Orlando, Florida is seeking a Assistant General Manager (Franchise) to join its team at the Ramada Plaza Resort and Suites International Drive Orlando.
The Role
The Property is centrally located on International Drive, Orlando, Florida. Willing to cover relocation for the right candidate (within the US). The hotel offers a total of 295 rooms; consisting of 164 recently renovated deluxe guestrooms and 131 one-bedroom suites. This position is responsible for managing daily hotel operations including F&B: maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; providing leadership, training, direction and support to hotel employees. Maintaining a high quality product.
What you'll do
Fundamental Requirements: Support sales and Revenue Management efforts as directed by the management and the corporate sales organization.
Assist with the training of the front desk staff to successfully perform all front office operations and revenue management and central reservations procedures.
Train front desk and reservation staff to successfully perform selling techniques and procedures for current promotions.
Perform front desk sales representative and night auditor duties as required by staffing levels and business demand.
Compose departmental correspondence as needed including generating a schedule for staff with advisment from direct report.
Guest Satisfaction:
Train hotel staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.).
Train hotel staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received.
Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.
Personally respond to guest complaint letters and Guest Assistance Contact Forms and comments in accordance with company standards.
Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take corrective action.
Assist management with informing the front desk staff about rate structure and know how to implement yield management policies and procedures.
Assist with the training of the front desk staff to successfully perform all front office operations and revenue management and central reservations procedures.
Perform front desk sales representative and night auditor duties as required by staffing levels and business demand.
You'll be successful if you have
Communicate clearly and effectively both orally and in writing.
Passion for mentoring and training.
Capable of working in a fast paced environment and in stressful situations.
Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
Logically and independently plan, organize and complete work.
Must be able to take initiative and have well-developed interpersonal skills.
Bilingual (Spanish/English) preferred.
Required Qualifications/Experience
General Requirements:
Bachelors Degree preferred. High School Diploma or equivalent required.
Minimum 3 Years Experience as Assistant General Manager.
Proficient in MSWord, MS Excel, and MS Outlook.
Able to set and achieve high standards of performance.
Must be able to perceive quality of work and read material.Must be able to conduct analyse and generate reports to reflect findings.
Must be able to learn and maintain job duties/knowledge of basic concept and techniques and complete detailed work assignments.
Must be able to perform the manipulation of numbers and basic math calculations.
Must be able to perform job tasks and remain vigilant in the event of an emergency.
Must be able to prepare and deliver formal presentations before public and private concerns.
Obtain any locally required certifications.
Physical Requirements:
Must be able to stand for extended periods of time, at least two hours intervals.
Must be able to work in a sitting position for extended period of time; at least four hours.
Must be able to reach for specific objects at short distances in local working areas.
APPLY (ramadagm@michotel.com?subject=Assistant%20General%20Manager%20(Franchise)%20role%20%E2%80%93%20Orlando%2C%20FL&body=I)
Brand: Ramada by Wyndham
Location: Orlando, Florida, United States, 32819
Employment Status: Full-time
Pay: $65,000.00 - $75,000.00/Year
This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, "WHR") as a courtesy to an independently owned and operated hotel under one of WHR's hotel franchising subsidiaries ("WHR Subsidiaries") (WHR and WHR Subsidiaries collectively, the "WHR Entities"). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.
If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.
None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.
Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: Mycareer@Wyndham.com with the job title and location to which you are applying, and we will do our best to assist.
Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee's application process.
