Field Service Representative

Schneider Electric USA Inc • Westerville, OH • 4d ago

Great people make Schneider Electric a great company. Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you? We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites. This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure. As a Field Service Representative, a typical day for you might include:

Pre-site, startup, repair, preventive maintenance, and field modification of equipment

Problem solving with customers, electricians, sales partners, technical support, District Service teams

Completion of field service reports, expense reports, preventive maintenance, and startup data sheets

Working with your Manager and/or Regional Service Director to resolve complex escalated issues

Continuous learning and training on various products both in the field and in the classroom

On some days, you may even:

Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.

Assist senior technicians and support Project Management on larger system start-ups

Work alongside larger teams of FSRs and collaborate with Project Managers on higher complexity projects

Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

An Associate's degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.

The ability to read blueprints/schematics

Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components

2+ years of field service repair and customer service with UPS (Uninterruptible power supply (UPS) systems, power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment

2+ years in Field Services or equivalent industry experience.

Must possess good safety practices and adhere to the company's safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related trainings on time.

Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.

NFPA-70E or OSHA experience is preferred

Safe driving and vehicle operations skills

Skilled at utilizing test and diagnostic equipment

Experience reading and interpreting schematics, drawings, and operation manuals

The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.

Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying items weighing up to 40 pounds.

Work outside in a variety

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