Job Summary:
WHO ARE YOU?
Do you enjoy dance music? Do you excel at creating unforgettable guest experiences, streamlining operations, and driving cross-departmental success? Then you're in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of the operations space. Is this you? Read on...
WHO ARE WE?
Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.
Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world's largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.
Factory Town , located in Hialeah, Miami, is more than an event venue; it transcends boundaries with its industrial-meets-organic charm, hosting five unique stand-alone spaces. Uniting cultures through music and the arts, it currently stands as Florida's unparalleled and most desirable venue experience.
THE ROLE
The Operations Manager will ensure the night runs as smoothly as possible, with seamless service that meets the expectations and needs of our clients. Opening and closing protocols must be followed and maintained. Must be able to multitask and assist all departments of the venue. This person is responsible for ensuring the success of event productions by managing the technical, personnel and financial aspects. This position will report to the General Manager. This is not a remote position and is required to be on site at various venue and event locations. This position is required to work late nights into early mornings, every Friday and Saturday and other weekdays as needed.
RESPONSIBILITIES
Lead by example and actively mentor team leads, supervisors, and frontline staff across departments including security, box office, floor operations, bar, and VIP service
Cultivate a collaborative, accountable, and high-performance culture through clear communication, effective feedback, coaching, and employee development
Conduct pre-shift meetings and coordinate operational briefings for all departments to ensure readiness
Interview, hire, and onboard new staff, and manage training schedules and track progress
Enforce venue policies and safety standards while acting as a leader during high-pressure event scenarios
Deliver exceptional service standards across all public-facing departments, including guest recovery for escalated issues
Implement and uphold training initiatives and ensure consistent brand experience for guests, artists, vendors and partners
Address customer concerns or incidents with professionalism and clarity, documenting where necessary
Oversee usage and administration of key systems including:
Venue management software (event scheduling, work orders, venue diagrams)
Digital scheduling systems for staff (e.g., Schedulify)
POS and inventory systems ( e.g., Toast, Square, or BevSpot)
Digital timekeeping/payroll systems (e.g., ADP, Workday, or Timeclock Plus)
Maintain asset control and inventory accuracy using inventory tracking software
Monitor CCTV systems, access controls, radios, and safety protocols in coordination with security team
Identify, report, and follow through on facility repair or IT needs, partnering with vendors and maintenance as required
Manage daily cash handling operations and ensure accuracy in reconciliation and deposits across all revenue-generating departments (Box Office, Bars, Bottle Service, etc.)
Ensure accurate and timely payroll submission/ timecard review compliant with labor laws and internal policies
Maintain compliance with licensing, permitting, safety inspections, and employee certifications (alcohol service, fire code, food handling, etc.)
Oversee the execution of internal and external events, working closely with the production, promotions, and special events teams
Manage venue opening/closing procedures and ensure venue cleanliness, maintenance, and setup.
Partner with production/technical crew to resolve any issues affecting experience or venue operation
Maintain clear and proactive communication w/ dept heads, vendors, talent reps, and senior management
Liaison between front and back-of-house, production, and bar teams to ensure seamless operations
Ensure follow-through on incident reports, shift notes, and event recaps
Recruit, hire, train and provide support in onboarding team members, clients, vendors and partners when needed
All other projects and initiatives as identified
QUALIFICATIONS
4+ years of experience as an operations manager in live events, venue and/or club operations
Degree in hospitality, business management, or marketing or related experience
6+ years of experience in people and team management
Proficient in budgeting, reconciling, and analyzing event operations excel spreadsheets
Responsible for Alcohol Awareness Training Certification or Equivalent
Approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
Flexible schedule with the willingness and ability to work nights, weekends, and holidays
Excellent English comprehension (both written and verbal)
Ability to work long hours
Ability to work in loud/bright environments (lasers, flashing lights, etc.)
WORK ENVIRONMENT
Must be able to tolerate loud noise levels and busy environments
Must be willing to travel to work and travel to events during holidays, evening and weekend hours, as required, to meet deadlines and work events
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Insomniac also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a case-by-case basis.
Salary Pay Range: $75,000.00 - $95,000.00 USD
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
