Customer Service Representative
Requisition ID: 14067
Location:
Tarrant, TX, US, 76115-4426
Pay Type: Hourly
Company Overview
COMPANY OVERVIEW
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.
As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We're in every construction market.
Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.
ABOUT THE ROLE
Receives, processes and schedules orders and provides excellent customer service to ensure customer satisfaction and promote company sales. Facilitates communication between the plant, field and drivers and the Dispatch Center with accuracy and timeliness.
This position is located in Fort Worth, TX.
WHAT YOU'LL ACCOMPLISH
Acts as point of contact to customers related to sales inquiries and coordinates thesales order process. Manages incoming internal and external customer phone calls, exercising judgment within specification of standard practices. Addresses customer issues and ensures effective problem resolution. Probes the customer for additional information including upcoming orders and cut off quantities. Ensures that customer understands all relevant company policies including will calls, additional products ordered and driver responsibilities. Informs customer of warnings concerning product hazards, load limits, vehicle weights and limitations.
Receives a high volume of orders from customers and accurately enters the orders into dispatch system. Reviews orders for accuracy and proper plant placement. Uses knowledge of delivery areas to ensure correct travel times and spacing. Acts as point of contact for customers, drivers and vendors.
Assists Dispatcher with scheduling plants to ensure order fulfillment. Schedules orders and trucks in order to maximize service while minimizing non-productive time of equipment and personnel. Updates trucks status in dispatch system to improve job productivity transparency. Minimizes non-productive driver time through efficient scheduling. Maintain an effective system of communications with supervisors and customers serviced.
Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
WHAT WE'RE LOOKING FOR
Education: High School Diploma or GED
Required Work Experience: Minimum of 1-3 years of related customer service experience, or experience in a high volume call center or Dispatch center.
Required Technical Skills: Dispatch systems, Personal Computer, Telephone and Telephone Headset.
Additional Requirements:
Excellent oral (telephone) communication skills.
Bi-lingual communications skills are a plus.
Ability to professionally interact with internal and external customers.
Detail oriented with the ability to handle multiple tasks at one time. Able to prioritize work.
Strong organizational skills.
Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
Competitive salary
Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
Medical, Dental, Disability and Life Insurance
Holistic Health & Well-being programs
Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
Vision and other Voluntary benefits and discounts
Paid time off & paid holidays
Paid Parental Leave (maternity & paternity)
Educational Assistance Program
Dress for your day
BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!
Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.
