Manager - Operations

WESCO • Westborough, MA • 1d ago

As the Manager - Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Responsibilities:

Manages all aspects of the location to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems.

Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services.

Maintains a safe, secure and inclusive workplace.

Manages, coaches, mentors, hires and trains employees. This also includes performance management.

Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).

Manages expense-based profit and loss statement (P&L) to plan.

Drives efficiencies within the facility using LEAN methodologies.

Maintains facility tour-ready standards.

Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).

Matches facility capacities to customer/sales professionals' expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.

Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.

Actively engaged in developing annual budgets for the facility.

Qualifications:

High School Degree or Equivalent required; Bachelor's Degree preferred

5+ years' operations experience, specifically in distribution center facilities preferred

Experience managing a group or team of individual contributors and/or indirectly supervises support staff

Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)

Ability to effectively communicate in both group and individual settings

Capable of handling multiple priorities with a high sense of urgency

Ability to travel 0-25% of the time

Working Environment: Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.

LI-SG1

WESCO

Go to Apply

Share this job

Similar Jobs

Building Operations Manager

City of Worcester • Worcester, MA • 15h ago

Management & Administrative

The City of Worcester seeks qualified applicants for the position of Building Operations Manager for the Department of Public Facilities. Under the direction of the Chief of Public Facilities, the position is responsible...

15h ago

Go to Apply

Office Manager

Robert Half • Westborough, MA • 16h ago

Management & Administrative

Description We are looking for an experienced Office Manager to join our team in Westborough, Massachusetts. In this Contract-to-Permanent position, you will play a key role in ensuring the smooth operation of office fun...

16h ago

Go to Apply

Marketing Operations Manager

Middlesex Savings • Natick, MA • 1d ago

Management & Administrative

Overview The Marketing Operations Manager is pivotal in driving the successful execution of marketing campaigns across channels by managing trafficking workflows, securing timely approvals, ensuring brand and messaging c...

1d ago

Go to Apply

Warehouse Associate/Service Tech

Robert Half • Westborough, MA • 1d ago

Management & Administrative

Description We are looking for an experienced Warehouse Associate/Service Tech to join our team in Westborough, Massachusetts. This role is integral in maintaining the incoming and outgoing product inventory as well as e...

1d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Milford, MA • 2d ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

2d ago

Go to Apply

Awake Overnight Direct Support Staff - Developmental Services

Advocates • Framingham, MA • 5d ago

Management & Administrative

Overview Starting rate $18.50/hour Advocates is seeking enthusiastic, motivated team players to provide valuable care to individuals in a residential setting! Advocates promotes a healthy work-life balance and offers man...

5d ago

Go to Apply

Sales Consultant

Sysco • Ashland, MA • 6d ago

Management & Administrative

Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Sysco's World Class Sales Team and explore all the benefits and perks. Why you sh...

6d ago

Go to Apply

Sales Consultant

Sysco • Shrewsbury, MA • 6d ago

Management & Administrative

6d ago

Go to Apply

Administrative Assistant

Robert Half • Auburn, MA • 6d ago

Management & Administrative

Description Robert Half's client in Auburn MA is looking for a detail oriented Administrative Assistant to help support their office! Responsibilities include: -Customer service -Data entry (MS Excel experience) -Experie...

6d ago

Go to Apply

Personal Lines Account Manager

World Insurance Associates, LLC. • Milford, MA • 1w ago

Management & Administrative

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, World is one of the fastest-growi...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.