Customer Service Representative

Heidelberg Materials US, Inc. • Hamburg, PA • 1d ago

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

Deliver exceptional service by responding to customer inquiries via phone, email, and other channels.

Process orders, returns, and account updates accurately and efficiently.

Collaborate with internal teams to resolve customer issues and ensure satisfaction.

Maintain detailed and organized records of customer interactions.

Identify opportunities to improve customer experience and share feedback with leadership.

What Are We Looking For

Strong communication and interpersonal skills with a customer-first mindset.

Ability to manage multiple tasks and prioritize in a fast-paced environment.

Proficiency in using customer service software and Microsoft Office tools.

Problem-solving skills with a proactive and solution-oriented approach.

Commitment to continuous learning and adapting to new processes and technologies.

Work Environment

This role operates in a professional office setting with a collaborative team culture. Remote or hybrid work arrangements may be available depending on location and business needs.

What We Offer

Competitive base salary ($19.99 - $26.99 per hour),

401(k) retirement savings plan with an automatic company contribution as well as matching contributions, highly competitive benefits programs, including:

Medical, Dental, and Vision along with Prescription Drug Benefits

Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Req ID JR10008499

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