Customer Service Representative

Veralto • Loveland, CO • 4d ago

As a key member of our Customer Service Team you will be handling customer phones calls and emails. It is our mission to delight customers with every interaction. Every contact must make the customer feel special and taken care of. The essential job functions are:

Provides prompt, accurate answers to internal and external customers through telephone, email, and chat.

Sets up new customer accounts and enters customer transactions

Assists with requests on pricing, shipping, product availability, terms and conditions, and item information

Assists customers in determining product needs and provides basic assistance on products

Acts as liaison and customer advocate interfacing with other Hach departments

Ensures long term customer relationships by utilizing professional customer service skills

Identify sales opportunities and offer suggestions for complementary items to the customer

Identifies and submits sales leads

Completestraining modules

Additional tasks and projects as assigned

Skills & Abilities

Demonstrates competency to perform a range of day-to-day activities

Recognizes and solves typical problems without supervisory approval

Achieveshigh accuracy of assigned tasks and duties with limited supervision

Uses courteous verbal and written communication skills

Utilizes resources and display strong ownership skills

Ability to accomplish multiple goals by delivering expected results

Engaged in daily work and takes initiative to practice and apply new skills to continuously improve performance

Is committed to excellence and understands how daily work impacts the customer and how daily work integrates within the department to achieve departmental objectives

Dedicated to exceeding the expectations of both internal and external customers Requirements

Three to five years' experience in customer service

Expressed aptitude for working in Environmental Science, Biology, Chemistry, or related field

Ability to adapt to a fast-paced contact center environment, with strong emphasis on multi-tasking while actively listening to customers

Ability to resolve customer complaints, as well as provide follow-up to customers and supervisor

Must have the ability to make sound customer related decisions and respond quickly to customer needs with limited supervision

Demonstrated computer proficiency. Experience with Microsoft Officerequired, Salesforce and Oracle preferred

High School diploma required. Associate's or Bachelor's degree preferred.

US ONLY :

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $25.00 - $28.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here (https://www.dol.gov/agencies/ofccp/posters) .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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