Customer Service Representative

Bluebonnet Trails Community Services • Cedar Park, TX • 3d ago

The customer service representative (CSR) provides administrative support and assistance to behavioral health and medical clinics and works in collaboration with clerical support staff for the Federally QualifiedHealth Center of South-Central Texas.

The CSR provides clerical support and assistance with special projects as assigned by the Center Director or Office Manager to include receptionist duties, data entry, running electronic health record reports, copying and collation materials, typing, mailing correspondence, maintaining office equipment and vehicles, maintaining preassembled staffing packets, ordering supplies, filing clinical records and purchase requisitions as requested.

The CSR assists persons in services by scheduling appointments and providing quality customer service to direct person and appropriate staff members and meets with individuals in services to perform initial and annual financial review/addendum, update demographic information in the electronic chart, and scanning documents and other information into the individual's electronic chart. The CSR gathers necessary documentation, provides insurance verification for scheduled clinic appointments, determines and notates expected individual responsibility for scheduled visit based on insurance and financial ability to pay. The CSR assists with obtaining authorization from insurance companies for required services and provides responses to account for specific concerns from individuals about balances. The CSR follows up on past due balances and develops an agreement to pay according to center policy. The CSR identifies and schedules individuals with Benefits Specialists.

The CSR also works with a team of business support staff to ensure an effective and efficient work environment.

Location: Cedar Park

Hourly Salary Range: $17.80 - 22.55, includes Wilco CSR differential

Differential Detail:

.75/hour - Bilingual

1.00/hour - Tenure with BTCS

1.00/hour -Career ladder specialty

Up to $2.00/hour - previous experience with a community center in a similar

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans: 401A: Through this governmental plan, we offer a 7% match to employee contributions. 457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance: Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase. Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child's birth or adoption, or for yourself or a family member's serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:

Monthly Service Delivery Bonus Opportunities

Employee Referral Awards

Licensure Supervision

Licensure Renewal Fee Reimbursement

Public Service Loan Forgiveness Programs

Educational Leave

Competitive Pay Differentials for Applicable Positions

Minimum Qualifications: Valid Texas drivers license and maintain approved driving status throughout employment. High school diploma or GED; ability to organize workspace and activities using initiative; follow oral and written instructions; must be able to learn how to input information into an electronic health record; ability to work in a fast-paced environment; must be comfortable working with clients and families experiencing mental health crisis; must be able to work collaboratively with other members of the adult, child/youth, crisis, intake, respite units and contractors. Must be fluent in English

Preferred Qualifications: Experience in a person-centered medical, hospital or local mental health authority setting in a front desk environment, demonstrated experience completing financial assessments, knowledge of commercial and government insurance processes.

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