Client Engineering Manager - Industry Market

IBM • Yorktown Heights, NY • 2d ago

Introduction

Technology sales at IBM is evolving its way of working to break beyond boundaries with innovative approaches. Preferring to 'show' vs. 'tell', Client Engineering co-creates with prospective customers, in real-time, on solutions to their hardest business challenges.

As a Client Engineering Manager, you'll be a leader of a multi-disciplinary team made up of Architects, Data Scientists, Engineers, Developers, Designers and Business Strategists. Guiding the brightest minds on collaborations with clients as one team - before, during and after experiential working sessions. The outputs of which produce MVP, enterprise-scale solutions at lean, start-up speed.

Excellent onboarding training will set you up for success, whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always connected to a wider team, you'll be surrounded by other managers and colleagues who are always willing to help and be helped - as you steer the creation of MVPs and proofs of concept (PoC) that obsess over user-centricity and business impact. All-the-while ensuring your teams are compelling clients to continually invest in IBM's people, products and services.

Your role and responsibilities

As a Manager within IBM Client Engineering, you'll hire, develop, retain and lead multi-skilled teams of exceptionally talented people. Teams who deliver outstanding user-centric, customer experiences by combining visionary thinking with bold innovations, which are rooted in action-driving insights, and presented with boundary-pushing designs.

Your primary responsibilities will include:

Team Management: Guide, bond, coach, and inspire diverse and inclusive high-performing pre-sales teams with a wide range of digital, technology, and project delivery skills and experiences.

Culture Development: Foster a culture of agility, pragmatism, and speed over elegance, emphasizing continuous learning and knowledge sharing to drive client success.

Client-Centric Approach: Maintain a laser focus on driving value for our clients, using an outcome-based approach that aims to improve effectiveness and efficiency.

Industry Expertise: Stay at the forefront of essential business, industry, and technology knowledge and apply contemporary thought leadership in areas such as hybrid cloud, data and AI, security, storage, and IT architecture to develop client solutions.

Collaboration: Work with other IBM and client teams to expand knowledge-sharing and accelerate the achievement of successful outcomes through empathy and a 'one-team' collaborative approach.

Required technical and professional expertise

Strategic Leadership: Proven experience in guiding cross-functional teams strategically and tactically, showcasing strong leadership and effective communication skills.

User-Centric Problem Solving: Show a track record of utilizing tools to drive user-centric solutions for complex technical challenges.

Client Engagement: The ability to lead client discussions, offering an IBM perspective that results in valuable engagements.

Performance Management: Effectively manage high-performance teams, including skill development and support for the career aspirations of team members.

Preferred technical and professional experience

Coaching Skills: Proficient in coaching client and Client Engineering co-execution teams in Client Engineering best practices.

Hybrid Cloud Expertise: Possess a deep understanding of Hybrid Cloud technologies and strategy, including IBM's OCP, Cloud Pak, and Services strategy, and how these elements bring value to clients and end users.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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