Digital Contact & Services Senior Associate

PwC • Seattle, WA • 3h ago

Specialty/Competency: Data, Analytics & AI

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 80%

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.

In data engineering at PwC, you will focus on designing and building data infrastructure and systems to enable efficient data processing and analysis. You will be responsible for developing and implementing data pipelines, data integration, and data transformation solutions.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.

Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.

Use critical thinking to break down complex concepts.

Understand the broader objectives of your project or role and how your work fits into the overall strategy.

Develop a deeper understanding of the business @context and how it is changing.

Use reflection to develop self awareness, enhance strengths and address development areas.

Interpret data to inform insights and recommendations.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Data and Analytics team you are expected to lead the design and development of Contact Center AI and Technology solutions that improve customer engagement and satisfaction. As a Senior Associate you are expected to analyze complex problems, mentor others, and maintain top standards. You are expected to focus on building client relationships, developing a deeper understanding of the business @context, and navigating increasingly complex situations to grow your personal brand and technical skills.

Responsibilities

Lead the design and development of Contact Center AI solutions

Mentor and guide junior team members

Maintain exceptional standards in deliverables

Build and nurture client relationships

Develop a deeper understanding of business @contexts

Navigate complex situations to provide solutions

Enhance personal brand and technical proficiency

Utilize firm methodologies and technology resources

What You Must Have

Bachelor's Degree

4 years of experience

What Sets You Apart

Leading design and development of Contact Center AI solutions

Leading a team of AI consultants, data scientists, designers

Managing end-to-end solution delivery lifecycle

Developing and implementing Contact Center AI strategies

Aligning AI solutions with company goals and regulatory requirements

Working in Contact-Center-as-a-Service and Conversational AI development

Demonstrating technical product leadership with providers like AWS Lex/Connect

Using Generative AI in Contact Center solution optimization

Bachelor's Degree in Linguistics, Computer and Information Science, Engineering preferred

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an?equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.?

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $77,000 - $202,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

PwC

Go to Apply

Share this job

Similar Jobs

Data Science Manager, Ad Performance

Pinterest, Inc. • Seattle, WA • 3h ago

Management & Administrative

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring e...

3h ago

Go to Apply

Product Operations Manager, Launches

Meta • Seattle, WA • 12h ago

Management & Administrative

Summary: Meta is seeking a Product Operations Manager to join the Product Operations team. Our mission is to be the experts on functional quality to improve how product teams resolve user issues. Our mission is that ever...

12h ago

Go to Apply

Threat Response Operations Manager

Microsoft Corporation • Redmond, WA • 12h ago

Management & Administrative

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We w...

12h ago

Go to Apply

Senior Studio Operations Manager

Microsoft Corporation • Redmond, WA • 12h ago

Management & Administrative

The Central Gaming Marketing (CGM) team is at the heart of the Microsoft Gaming organization, comprised of a passionate team of marketers and innovators committed to pushing the boundaries of storytelling and technology....

12h ago

Go to Apply

Fuel Operations Manager

Alaska Airlines • Seatac, WA • 12h ago

Management & Administrative

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success o...

12h ago

Go to Apply

Sales and Operations Management Trainee

Penske • Seattle, WA • 12h ago

Management & Administrative

Position Summary: Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for o...

12h ago

Go to Apply

Customer Success Account Manager

Insight Global • Redmond, WA • 12h ago

Management & Administrative

Job Description Customer Relationship Management: You will develop and coach on engagement strategies for customers, partners, and internal stakeholders. You will establish and enhance relationships with key stakeholders...

12h ago

Go to Apply

Senior Customer Success Manager, Strategic Account Services

Amazon • Seattle, WA • 12h ago

Management & Administrative

Description The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the mo...

12h ago

Go to Apply

Azure Advanced Cloud Engineer 2 - Customer Focus

Microsoft Corporation • Redmond, WA • 12h ago

Management & Administrative

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared g...

12h ago

Go to Apply

Senior Azure Advanced Customer Engineer - Customer Focus

Microsoft Corporation • Redmond, WA • 12h ago

Management & Administrative

12h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.