Job Title:
Customer Advocacy & Marketing Specialist
About Skyhigh Security:
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn (https://www.linkedin.com/company/skyhighsecurity/mycompany/) and Twitter@SkyhighSecurity (https://twitter.com/SkyhighSecurity?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor) .
Role Overview:
We're looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers' success stories to life. This role is ideal for someone eager to grow in the cybersecurity space while contributing to a high-impact customer marketing function. You'll support and execute programs that showcase customer voices, strengthen brand trust, and enable our field teams to win and retain more business.
About the Role
We're looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers' success stories to life. This role is ideal for someone eager to grow in the cybersecurity space while contributing to a high-impact customer marketing function. You'll support and execute programs that showcase customer voices, strengthen brand trust, and enable our field teams to win and retain more business.
This is a key supporting role on the Customer Advocacy team, reporting into the Customer Advocacy Leader, and partnering closely with product marketing, product management, comms, sales, and customer value teams.
What You'll Do
Customer Advocacy Program Execution
Support the rollout of customer advocacy initiatives aligned with strategic goals set by the Customer Advocacy Lead
Manage day-to-day operations of our customer reference platform (e.g., ReferenceEdge or similar) including reference tracking, matching, and reporting
Coordinate virtual Customer Advisory Boards (CABs), including invitations, logistics, content collection, and post-event follow-ups
Ensure strong relationships with internal teams to identify advocacy candidates and drive customer engagement opportunities
Customer Content Development
Source, coordinate, and publish case studies, testimonials, and customer quotes that align to sales plays and product priorities
Partner with Product Marketing and customer facing teams to identify customers for use cases across industry verticals and product lines
Collaborate with Creative and Comms to ensure stories are polished, on-brand, and approved by customers
Customer Review Program Support
Manage and execute review programs for Gartner Peer Insights, and other relevant review sites
Track, report, and optimize customer participation and feedback metrics
Collaborate with CSMs to identify and nurture promoters for review generation
Field & Sales Collaboration
Act as the go-to point for sales and field teams to request references, customer content, or program updates
Deliver sales-ready materials and support internal awareness of advocacy assets and activities
Maintain and regularly update the customer content library to ensure assets are easy to find and deploy
What You Bring
3-5 years in customer marketing, advocacy, content marketing, or a related marketing function-experience in B2B tech or cybersecurity preferred
Strong project management skills and ability to coordinate multiple campaigns and stakeholders simultaneously
Exceptional written and verbal communication skills with attention to detail
Comfort working in fast-paced environments and collaborating across teams
Familiarity with customer reference platforms (e.g., ReferenceEdge) and review sites like GPI or G2 is a plus
A proactive, customer-first mindset and passion for amplifying customer voices
Nice to Have
Experience supporting Customer Advisory Boards or executive-level virtual events
Exposure to Salesforce, Gainsight, or advocacy tools like TechValidate, Influitive, or ReferenceEdge
Understanding of Security Service Edge (SSE), cybersecurity, or enterprise IT markets
Interest in growing into a customer storytelling or customer lifecycle marketing role
Company Benefits and Perks:
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
