Account Services Client Management Director, CareBridge

Elevance Health • Nashville, TN • 5h ago

JR155764 Account Services Client Management Director, CareBridge

CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through homecare and community-based services.

The Account Services Client Management Director is responsible for establishing relationships across a portfolio of health plans and with key internal stakeholders to drive business results. This role will lead the implementation and ongoing client relationship with our largest growth segment.

Location: Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

How will you make an impact:

Managing client relationships, ensuring satisfaction with CareBridge's services, and facilitating communication between clients and internal teams for program services implementation.

Partners with cross functional operations and finance teams to forecast and track key operational and financial metrics.

Leads coordinated efforts among operations teams and client teams to deliver a best-in-class virtual medical solution to high-risk and high-need members.

Presents program results to senior health plan leaders, enabling future growth to new populations and markets.

Develops workflows with other Carelon Health products and services to enhance continuity of care for members.

Minimum requirements:

Requires BA/BS degree and a minimum of 5 years of experience in healthcare or related field; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

MA/MBA preferred.

Prefer experience in large scale healthcare or state Medicaid and Medicare programs.

Experience in management consulting, investment banking, private equity, or venture capital strongly preferred; may substitute with experience in high-growth healthcare startup or health plan operations.

Exceptional strategic thinking, decision-making, problem-solving skills, and adaptability are highly preferred.

Proven ability in collaborating with cross-functional teams and coordinating efforts towards common goals are strongly preferred.

Experience in interacting confidently with senior management, as a subject matter expert and comfort with influencing decision-making preferred.

Expert in Microsoft Office products, most notably in PowerPoint and Excel, strongly preferred.

Excellent written, oral, presentation and interpersonal communication skills with the proven ability to negotiate expectations between multiple parties preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

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