Inside Sales

Shaw Industries Inc • Dalton, GA • 1w ago

Job Title

Inside Sales

Position Overview

Join our innovative team in Inside Sales as a Shaw Sales Associate, where your passion for marketing and sales will play a pivotal role in driving success within a vibrant, high-volume commercial sales environment. We are seeking a motivated and customer-centric individual who is eager to leverage marketing strategies to exceed sales targets and deliver exceptional value to our clients.

In this role, you will proactively engage with both internal and external customers across a defined multi-state territory, utilizing targeted marketing initiatives to promote and sell our diverse range of Contract soft and hard surface products, and turf inventory. You will operate within high-demand sales areas, focusing on achieving or surpassing annual performance metrics, including Inventory Turn, Return on Full Standard Cost, Accounts Billed, CARP Expenses, Phone Utilization, and Web Site Usage. Additionally, you will handle special projects and assignments as directed by the department manager.

Work Schedule: This position offers a hybrid work schedule, combining in-office presence, when necessary, with the flexibility of remote work and virtual engagement.

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Primary Responsibilities:

Strategic Marketing Engagement: Develop and implement effective marketing strategies to build brand awareness and drive sales of our Contract soft and hard surface products, and turf. Utilize market research and customer insights to tailor marketing messages that resonate with target audiences.

Customer Relationship Management: Build and maintain strong relationships with internal and external customers, effectively negotiating and selling our full range of products while ensuring maximum return on investment and meeting inventory turn goals.

Sales Strategy Implementation: Leverage marketing tools such as QlikView/Tableau, Salesforce.com and contact lists to identify and develop a robust customer base. Drive accounts billed and phone utilization targets through proactive outreach, including cold calls and referrals, supported by targeted marketing campaigns.

Promotional Activities: Actively promote the Shaw Marketplace website and its offerings to our dealer network, creating marketing materials and resources that

assist dealers in maximizing their sales potential. Be a trusted advisor to enhance user experience and engagement to all Shaw customers.

Market Presence: Travel to various markets, dealer locations, and warehouse sales events to foster trust and promote the Shaw Marketplace brand. Conduct presentations and demonstrations that showcase product benefits and marketing initiatives.

Order Entry Support: Enhance customer satisfaction by guiding customers and Territory Managers through the order entry process, which includes sampling, stock checks, pricing, and order entry, ensuring follow-through until delivery.

Workload Management: Efficiently manage your workload to meet individual and departmental targets as established by management, while also assisting walk-in customers as necessary.

Qualifications

Minimum of 2 years of inside or direct sales experience, with a strong emphasis on marketing strategies.

High school diploma or GED required; Associate degree or higher preferred.

Willingness to travel to seasonal markets, with stays typically ranging from 2 to 4 days; occasional overnight travel to customer locations or Shaw facilities may be required.

Proficient in understanding spreadsheets and performing high school-level math, with strong analytical skills and the ability to prioritize tasks effectively.

Professional communication skills via telephone, email, and in-person interactions.

Ability to distinguish and identify colors accurately.

Ability to stand or sit for long periods of time.

Must be able to perform light to moderate lifting.

Preferred Skills:

Proficiency in Microsoft 365 (Outlook, OneDrive, PowerPoint).

Competence in Excel, MS Word, Shaw Online Live, Shaw Now, and Glink/Vista.

Familiarity with Shaw's order-entry system is advantageous.

Understanding the Shaw Marketplace website is a plus.

Knowledge of the manufacturing processes for any of the following; carpet tile, turf, broadloom, and/or resilient products.

Ability to negotiate effectively and confidently.

Competencies:

Communicate Effectively

Build Customer Satisfaction

Initiate Action

Commitment to Continuous Improvement

Collaborative Teamwork

Shaw b enefits include:

Medical, dental, and vision insurance

Life insurance and disability coverage

Tuition reimbursement

Employee assistance program

Health savings account

Paid Time Off

Parental Leave

401K and Retirement Plans

Product discounts for employees

Adoption a ssistance

Shaw Family Health Center (Dalton, GA , and Cartersville, GA, location s )

And much more

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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