Information Technology Specialist (Product Manager)

Administrative Office of the U.S. Courts • United States, United States • 3w ago

Summary The Information Technology Specialist (Product Manager) position is in the Department of Administrative Services, Administrative Systems Office (ASO), Systems Execution Division, Operations and Maintenance Branch. ASO manages, oversees, and supports technology functions of the administrative services lines of business. ASO develops and supports AO technology systems and fosters communication and collaboration with the Department of Technology Services. Responsibilities The Administrative Office of the U.S. Courts (AO), Department of Administrative Services, Administrative Systems Office (ASO), Systems Executive Division (SXD) is seeking an experienced Information Technology Specialist (Product Manager). SXD delivers products and services to achieve the vision and strategic direction of the Judiciary's administrative systems. The Information Technology Specialist (Product Manager) coordinates government and contractor staff to meet business requirements, maintain products, and execute operations expediently and on schedule. The ideal candidate is effective at prioritizing competing requirements; interacting with all levels of management; managing high-visibility, high-risk processes; and managing crisis. To minimize user impact, the incumbent may be required to work off hours or weekends to process implementations or resolve system degradation or outage incidents. This position reports to the SXD Operations and Maintenance Branch Chief. The duties of this position include, but are not limited to: Serving as liaison between end users, ASO Portfolio Managers, and ASO Branch Chiefs. Working with Portfolio Managers and Branch Chiefs to maintain the five-year strategic plan and the current year tactical plan. Supporting the streamlining of implementation efforts, overseeing issues, determining trends and problem areas, and recommending solutions. Working in conjunction with ASO teams and business owners, including liaising with software development teams and client service desk operations. Reviewing demonstrations, accepting changes, coordinating releases, and creating release charts, publish dates, and review dates. Clarifying and prioritizing change requests based on defined customer and stakeholder parameters, and communicating changes' impact on releases. Managing the change control process and defining release content, preparing and conducting Change Control Board (CCB) and release planning meetings; and preparing and distributing release artifacts. Assisting with the creation of requirements stories and use cases, software acceptance tests, acceptance criteria, and communications and training materials. Conducting meetings to discuss product, project, and release statuses; issues; deployment tasks; and priorities. Monitoring portfolio projects progress through product status meetings and artifacts. Keeping the Branch Chief informed of events, schedules, issues, and emerging risks. Requirements Conditions of Employment CONDITIONS OF EMPLOYMENT All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation. Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience must demonstrate experience in ALL areas defined below: IT budgeting and resource allocation. IT operations and maintenance project management. Administrative systems operations management. Education This position does not require education to qualify. Additional Information The AO is an Equal Opportunity Employer.

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