Resort Guest Experience & Activities Planner

Omni Hotels • Frisco, TX • 5h ago

Location

THE MODERN HOME OF AMERICAN GOLF

Discover The Modern Home of Golf at our Frisco resort & spa.

At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you're planning your next golf trip or a once-in-a-lifetime family vacation, you'll always remember your stay at Omni PGA Frisco Resort & Spa.

Job Description

TheGuest Experience Plannerwill be responsible for enhancing the Omni PGA Frisco pre-arrival experience. They will offer an anticipatory service to guests looking to make a reservation or with an existing reservation looking to have a curated experience. The job duties will include being a reservation concierge who will assist guests with making room, golf, spa, and food & beverage and other experience enriching reservations to facilitate a seamless fun filled stay. This guest outreach is also anticipated to help increase room and ancillary revenue streams. Guest Experience Agents will be responsible for understanding the basic tenets of revenue merchandising and with integrating that knowledge into the reservation sales process.

Competitive Pay Rate plus commission potential!

Responsibilities

Ensure that all Moments of Service standards are met

Take reservation calls from customers and OmniRez agents requesting on-property assistance or any other calls pertaining to room, golf, spa, tennis, and F&B reservations

Answer guest calls within 3 rings and return voice messages/reply to guest emails within 24 hours of receipt

Input new room reservations into Opera and modify and/or cancel existing room reservations, as needed

Be an expert with making room reservations in Opera. Be extremely knowledgeable on all promotions and special events at the property.

Be an expert with making activity related reservations (golf/spa/dinner/ cabana/etc.) reservations in ResortSuite

Contact guests with existing reservations to offer them PlusOne assistance by pre-booking them their Spa, Golf and Dining reservations

Have consistent knowledge of hotel services (outlet hours of operation, golf course maintenance schedule, spa services, activities calendar, local attractions, local events etc.) and events; communicate to guests via phone and/or email

Have thorough understanding of how to sell golf, spa, cabanas, etc. and have knowledge of pricing of all ancillary revenue areas

Send outbound emails to Transient reservations on the books offering room upgrades and ancillary upsells as directed by management

Monitor BC Reservations mailbox & 3rdparty channels via extranet; respond within 24 business hours

Assist Front Desk with reservations inquiries, billing questions, room assignments, etc.

Create and maintain transient room blocks and be the servicing manager on golf room blocks (such as transient golf groups)

Handle all billing, room requests, amenities, etc. are for transient room blocks

Assist with 3rdparty/wholesale, ESP, and travel agent reservation inquiries

Detail reservations with notes/comments to maintain proper communication with the Front Desk and to ensure guest satisfaction

Upsell reservations to standard or dynamic packages and upper room @types

Provide feedback to management on selling opportunities, activities, promotions, etc.

Qualifications

Previous hotel reservations and/or Front Desk experience is preferred

Knowledge of Opera and FDC is ideal

High school diploma or equivalent

Must be proficient in Excel, Outlook and other general computer skills

Must be able to communicate effectively with internal and external guests

Must be able to work Monday- Saturday with the occasional holiday weekend

Working Environment:

Interior of hotel, in normal office conditions.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf)

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

Job LocationsUS-TX-Frisco

Posted Date7 hours ago(7/7/2025 2:30 PM)

Requisition ID 2025-124856

of Openings 1

Category (Portal Searching) Reservations

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